Awards and Honors, Business, Free News Articles

IDS earns eighth HW Tech100 Mortgage Award

SALT LAKE CITY, Utah -- Mortgage document preparation vendor International Document Services, Inc. (IDS), today announced it has been named to the 2022 HW Tech100™ Mortgage list published by mortgage industry trade magazine HousingWire. The inclusion on the 2022 list marks IDS' fourth consecutive and eighth overall HW Tech100 honor.

"IDS is honored to once again be recognized by HousingWire as a tech leader in the mortgage space, and I would like to credit our team for all their hard work this year and in years past that has made this possible," said IDS Vice President and General Manager Mark Mackey. "At IDS, we have always strived to provide our clients and their customers with the best possible experience while remaining compliant and meeting the needs of today's borrowers and it's extremely rewarding to have our efforts consistently acknowledged by fellow industry leaders."

For the tenth year, the Tech100 program provides housing professionals with a comprehensive list of the most innovative and impactful organizations that can be leveraged to identify partners and solutions to the challenges that mortgage lenders and real estate professionals face every day. HousingWire highlighted IDS' compliance and digital mortgage readiness as evidence for IDS' place on the 2022 Tech100 Mortgage list.

IDS' flagship mortgage document preparation platform idsDoc addresses both of these concerns by supplying over 2,000 different audits to ensure compliant, defect-free state, federal and investor documents while also providing eClosing functionality to keep lenders at the forefront of origination innovation. From Q2 to Q4 2021, lenders that have closed a loan using Solitude Solution, IDS' eClose platform, increased by 167%. Additionally, IDS saw a 367% increase in eClosing document orders from Q3 to Q4 last year.

"As the only program in the industry that highlights tech innovation, Tech100 is truly a special honor for these organizations that span across every aspect of the housing economy," HW Media Editor in Chief Sarah Wheeler said. "These companies are continuing to raise the bar in supporting a more efficient, accessible and sustainable housing economy and each year continues to be more competitive than the last."

"This year's list of Tech100 honorees proves once again that innovation within housing is vital in differentiating the organizations who will thrive and those who will be left behind," said Clayton Collins, CEO of HW Media. "This list spotlights the innovators that are making the housing sector better and more sustainable by increasing efficiency, improving user and borrower experiences and bringing elasticity and improvements to age-old processes."

To view the full list of HW Tech100 Mortgage winners, visit https://www.housingwire.com/articles/2022-housingwire-tech100-mortgage-honorees.

About HousingWire

HousingWire is the most influential source of news and information for the U.S. mortgage and housing markets. Built on a foundation of independent and original journalism, HousingWire reaches over 60,000 newsletter subscribers daily and over 7.5 million unique visitors each year. Our audience of mortgage, real estate, financial services and fintech professionals rely on us to Move Markets Forward. Visit www.housingwire.com or www.solutions.housingwire.com to learn more.

About IDS, Inc.

IDS, a Reynolds and Reynolds company, was founded in 1986 in Salt Lake City, Utah, and is a nationwide provider of mortgage documents and compliance. IDS services include eSignatures, closing documents, initial disclosures, document fulfillment and integration with leading loan origination systems and eClosing platforms. The IDS flagship doc prep solution, idsDoc, is recognized in the industry for its ability to be customized to meet specific lender needs, particularly in regards to major industry compliance changes.

Learn more: https://info.idsdoc.com/.

Related link: https://info.idsdoc.com/

This news story was published by the Neotrope® News Network - all rights reserved.

Business, Free News Articles, Software

IDS expands mortgage eClosing platform with addition of eVault

SALT LAKE CITY, Utah -- Mortgage document preparation vendor International Document Services, Inc. (IDS), announced today that it has released its eVault, expanding the capabilities of its eClosing platform, Solitude Solution. With the addition of the eVault to Solitude Solution, lenders now have the ability to deliver documents, including eNotes, to partners though Mortgage Electronic Registration Systems, Inc. (MERS) eRegistry.

The IDS eVault is approved by Fannie Mae and Freddie Mac and includes secure eDelivery and eTransfer functionality for digital mortgage documents, allowing lenders to quickly and easily register eNotes with MERS. Prior its release, the eVault underwent a beta testing phase, during which IDS collected feedback on the product.

"As the mortgage industry continues to progress to a completely digital experience, IDS proudly delivers in-demand innovative eClosing technology backed by our industry-leading customer service support," said IDS Vice President and General Manager Mark Mackey. "Our eVault has undergone rigorous testing and a successful beta testing phase, ensuring it meets the high standards our clients have come to expect of every IDS product. We look forward to helping more lenders expand their eClosing and digital mortgage offerings with our expansive eClosing platform, Solitude Solution."

Solitude Solution includes a single sign-on function with multi-factor authentication, allowing lenders to create one login credential linked to the entire eClosing process. Once the eSign process for a closing package has been completed and the settlement agent has finalized the closing package, the eNote is automatically generated in the lender's eVault. This allows the lender to begin the processes of registering the eNote with MERS, sending the eNote to parties such as the master services via eDelivery and transferring the ownership of the eNote via eTransfer.

"Our customer support team is well-prepared to support our clients as they proceed with the eVault," said David Clement, Director of Operations. "We have a committee in place to ensure our team has the necessary training to fully support eVault operations and setup, and to work with any unexpected client needs and requests that may arise. I am confident that our lenders will be satisfied, both by the eVault itself and by the expert support behind it."

About IDS, Inc.

IDS, a Reynolds and Reynolds company, was founded in 1986 in Salt Lake City, Utah, and is a nationwide provider of mortgage documents and compliance. IDS services include eSignatures, closing documents, initial disclosures, document fulfillment and integration with leading loan origination systems and eClosing platforms. The IDS flagship doc prep solution, idsDoc, is recognized in the industry for its ability to be customized to meet specific lender needs, particularly in regard to major industry compliance changes.

Learn more: https://info.idsdoc.com/

Related link: https://info.idsdoc.com/

This news story was published by the Neotrope® News Network - all rights reserved.

Awards and Honors, Business, Free News Articles

IDS’ Emilio Estrada Named a Mortgage Industry ‘Rising Star’ by MPA

SALT LAKE CITY, Utah -- Mortgage document preparation vendor International Document Services, Inc. (IDS), announced today that account manager Emilio Estrada has been named a 2021 Rising Star by industry trade publication Mortgage Professional America (MPA). The MPA Rising Star awards program seeks to honor up-and-coming talent within the housing and mortgage industry.

Estrada is a valued account manager and driving force behind IDS' adoption of eClose technology. He serves as a guide to IDS' major clients as they implement and utilize hybrid eClosing and is a key developer behind the workflows for IDS agents. Estrada works between customer service and the development teams to communicate client needs and evolve IDS company settings and policy changes. This direct feedback line from IDS clientele has led to countless feature enhancements and improved processes.

"Emilio is known for his ability to think outside the box to solve arising issues and pain points for our clientele," said IDS Vice President and General Manager Mark Mackey. "His customer service goes above and beyond expectations, but what truly sets him apart is the way he shares the trials and tribulations of customer service with the team to improve our internal processes."

To view the full list of winners, visit https://www.mpamag.com/.

About IDS, Inc.

IDS, a Reynolds and Reynolds company, was founded in 1986 in Salt Lake City, Utah, and is a nationwide provider of mortgage documents and compliance. IDS services include eSignatures, closing documents, initial disclosures, document fulfillment and integration with leading loan origination systems and eClosing platforms. The IDS flagship doc prep solution, idsDoc, is recognized in the industry for its ability to be customized to meet specific lender needs, particularly in regard to major industry compliance changes. (https://info.idsdoc.com/)

About Mortgage Professional America

A publication of Key Media, Mortgage Professional America (MPA) delivers news, opinion and analysis to mortgage, real estate and finance industry professionals through its bi-monthly magazine and daily email newsletter. For more information, visit http://www.mpamag.com/.

Related link: https://info.idsdoc.com/

This news story was published by the Neotrope® News Network - all rights reserved.

Awards and Honors, Business, Free News Articles

IDS’ Mark Mackey Named MPA Housing Industry Icon

SALT LAKE CITY, Utah -- Mortgage document preparation vendor International Document Services, Inc. (IDS), announced today that vice president and general manager Mark Mackey has been named to Mortgage Professional America's (MPA) Inaugural Housing Industry Icon List. MPA's Housing Industry Icons are visionary leaders who have been instrumental in shaping the industry.

Since taking over as head of IDS in 2014, Mackey has solidified the firm's reputation as the doc prep provider of choice for compliance-minded mortgage lenders who demand reality-based document preparation and mortgage closing services, document customization and superior customer service. Under Mackey's direction and guidance, IDS has made several enhancements to its flagship product idsDoc from both a functionality and an integration standpoint to deliver upgraded digital mortgage capabilities, improve system-to-system connectivity and ensure compliance with changing regulations.

"I am honored to be recognized by MPA as a Housing Industry Icon, an achievement that would not have been possible without the wonderful team at IDS and all their hard work at ensuring our products and customer service are the best in class," said Mackey. "I truly view our company's success as a team effort and look forward to what's next for IDS and our clients in terms of growth and innovation."

Under Mackey's leadership, IDS has been rolling out its digital capabilities to keep pace with industry capacity and demand while quietly preparing behind the scenes for what's coming next. Over the past three years, IDS has introduced its eClose platform, Solitude Solution, and grown its capabilities to include hybrid eClose, full eClose and eNotes. Solitude Solution allows IDS clients to choose the level of eClose they are comfortable with and customizes the ceremony to fit their needs.

In Mackey's first year as VP, IDS saw a 68% increase in document orders and added a new Closing Disclosures product line. More recently, IDS' production volumes have increased 108% over the past five years. In 2020, IDS repeatedly broke monthly internal document production and fulfillment records while keeping up with the mortgage boom.

For the full list of winners, visit http://www.mpamag.com/.

About IDS, Inc.

IDS, a Reynolds and Reynolds company, was founded in 1986 in Salt Lake City, Utah, and is a nationwide provider of mortgage documents and compliance. IDS services include eSignatures, closing documents, initial disclosures, document fulfillment and integration with leading loan origination systems and eClosing platforms. The IDS flagship doc prep solution, idsDoc, is recognized in the industry for its ability to be customized to meet specific lender needs, particularly in regard to major industry compliance changes. ( https://info.idsdoc.com/ )

Related link: https://info.idsdoc.com/

This news story was published by the Neotrope® News Network - all rights reserved.

Awards and Honors, Business, Free News Articles

HousingWire Recognizes IDS’ Katie Means as 2021 Insider

SALT LAKE CITY, Utah -- Mortgage document preparation vendor International Document Services, Inc. (IDS), announced today that implementation specialist Katie Means has been named to HousingWire's 2021 Insiders Award list. The list honors operational superstars in housing who are driving their companies and clients forward.

As an implementation specialist, Means is responsible for guiding new clients through the implementation of IDS' mortgage document software, idsDoc. In her role, she assists by customizing federal, state and lender-specific mortgage documents and making configurations within IDS' in-house software.

With a vast understanding of mortgage documents, Means works every day to provide a high level of customer service. Since last year, Means has led 20 successful implementation projects, onboarding her clients at a highly-efficient pace to provide the best possible experience for the client. During that time, she has also created over 1,000 documents that are used in tens of thousands of mortgage transactions across the country each month and worked on nearly 6,000 help desk tickets with 100% satisfaction feedback.

"Katie's expertise and drive is invaluable to the IDS organization, which has been proven by her strong ability to lead large projects and mentor team members," said Travis Carroll, IDS Director of Implementation Services. "She is definitely a rock star in the residential mortgage space, and I look forward to her continued career growth and success."

The 2021 HousingWire Insiders were carefully selected by HousingWire's selection committee based on their vital and dynamic contributions to their companies and the industry as a whole. The Insiders are the professionals their companies turn to with their most important or challenging behind-the-scenes projects, and their contributions and hard work lead to superior results.

"The winners of our Insiders award are an incredible group of doers that we're proud to recognize for their essential contributions to their companies and the larger mortgage and real estate ecosystem," HousingWire Editor and Chief Sarah Wheeler said. "Everyone on this year's list is a crucial part of their company's success and we're honored to give them the spotlight."

To view the complete list of the 2021 HousingWire Insiders winners, visit https://www.housingwire.com.

About HousingWire

HousingWire is the most influential source of news and information for the U.S. mortgage and housing markets. Built on a foundation of independent and original journalism, HousingWire reaches over 60,000 newsletter subscribers daily and over 1.0 million unique visitors each month. Our audience of mortgage, real estate and fintech professionals rely on us to Move Markets Forward. Visit www.housingwire.com or www.solutions.housingwire.com to learn more.

About IDS, Inc.

IDS, a Reynolds and Reynolds company, was founded in 1986 in Salt Lake City, Utah, and is a nationwide provider of mortgage documents and compliance. IDS services include eSignatures, closing documents, initial disclosures, document fulfillment and integration with leading loan origination systems and eClosing platforms. The IDS flagship doc prep solution, idsDoc, is recognized in the industry for its ability to be customized to meet specific lender needs, particularly in regard to major industry compliance changes. Learn more: https://info.idsdoc.com/.

Related link: https://info.idsdoc.com/

This news story was published by the Neotrope® News Network - all rights reserved.

Awards and Honors, Business, Free News Articles

IDS Honored as Bronze Stevie® Award Winner In 2021 American Business Awards®

SALT LAKE CITY, Utah -- Mortgage document preparation vendor International Document Services, Inc. (IDS), announced today it was named the winner of a Bronze Stevie® Award in the Customer Service Department of the Year category in The 19th Annual American Business Awards®.

Customization and knowledgeable client service are two of the hallmarks of working with IDS. For the team members of the customer service department, embodying those commitments means going above and beyond to resolve client questions, issues and concerns as quickly as possible, even if it means stretching themselves outside the bounds of the typical customer service agent.

This dedication has directly contributed to IDS' consistently high customer satisfaction rates. In 2020 IDS maintained a 99% satisfaction rate, which is much higher than Global Benchmark at 94% and Software Industry Benchmark at 96%. IDS had an average of 12.0 hours average first reply time, better than the industry average of 14.8 hours. Remarkably, this was all accomplished during the pandemic, which caused a shift to remote operations amidst a refinance boom, both of which also contributed to a significant increase in the number of tickets IDS received.

"IDS has always focused on meeting our customer's needs and 2020 was no different," said IDS Vice President and General Manager Mark Mackey. "Our customer service department ensured IDS continued to provide fast and effective service in the middle of a global pandemic, all while adapting to new levels of customer expectations with extreme flexibility and dedication."

The American Business Awards are the U.S.A.'s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations - public and private, for-profit and non-profit, large and small.

"The American economy continues to show its resilience, and as we're poised on the beginning of what should be a phenomenal period of growth, we celebrate the remarkable achievements of a wide range of organizations and people over the past 18 months," said Stevie Awards president Maggie Gallagher. "This year's Stevie-winning nominations in The American Business Awards are testament to the ingenuity, the commitment, the passion, the adaptability, and the creativity of the American people. We look forward to celebrating this year's winners during our virtual ceremony on June 30."

Nicknamed the Stevies for the Greek word meaning "crowned," the awards will be virtually presented to winners during a live event on Wednesday, June 30. Tickets for the virtual event are now on sale.

Details about The American Business Awards and the list of 2021 Stevie winners are available at http://www.stevieawards.com/ABA.

About IDS, Inc.

IDS, a Reynolds and Reynolds company, was founded in 1986 in Salt Lake City, Utah, and is a nationwide provider of mortgage documents and compliance. IDS services include eSignatures, closing documents, initial disclosures, document fulfillment and integration with leading loan origination systems and eClosing platforms. The IDS flagship doc prep solution, idsDoc, is recognized in the industry for its ability to be customized to meet specific lender needs, particularly in regard to major industry compliance changes. (https://info.idsdoc.com/)

About the Stevie Awards

Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. The Stevies also produce the annual Women|Future Conference. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

Sponsors of The 2021 American Business Awards include John Hancock Financial Services, Melissa Sones Consulting, and SoftPro.

Related link: https://info.idsdoc.com/

This news story was published by the Neotrope® News Network - all rights reserved.

Alliances and Partnerships, Business, Free News Articles, Software

IDS and eNotaryLog Ink Partnership to Support Remote Online Notarization

SALT LAKE CITY, Utah -- Mortgage document preparation vendor International Document Services, Inc. (IDS), announced today it has entered into an partnership agreement with eNotaryLog, a leading remote online notarization (RON) company. This partnership will support an integration between IDS's eClose platform, Solitude Solution, and eNotaryLog's RON platform.

Through this integration, any lender will be able to facilitate a complete digital closing through IDS's Solitude Solution. Notaries and borrowers will meet remotely to complete the closing transaction by eSigning and eStamping closing documents, as permitted on a state-by-state basis.

"IDS is continually focused on expanding the digital mortgage capabilities offered to all parties within Solitude Solution," said IDS Vice President and General Manager Mark Mackey. "This partnership with eNotaryLog is another step towards offering IDS clients a completely digital experience without losing the simple, customized efficiency that has made IDS an industry-leading choice for document preparation."

Solitude Solution is built to generate and deliver closing documents to the appropriate parties, ensuring the eClosing process remains efficient and timely. Solitude Solution is also supported by an expert compliance team, exceptional client support and notifications that make tracking loan packages a cinch.

"IDS has long offered eSign capabilities, enabling clients to facilitate hybrid eClosings," continued Mackey. "By integrating our eSign platform with eNotaryLog's proven RON technology, we are proud to offer our clients and their borrowers the full eClosing experience."

eNotaryLog is an agile cloud technology company providing the most flexible, secure and complete SaaS RON/remote ink notarization (RIN)/eSign platform for businesses and consumers who have digital remote notarization needs. The platform is intuitive, simple to use and allows documents to be processed and notarized anytime, anywhere.

"eNotaryLog is proud to announce our integration with IDS, a leading provider of software solutions that streamlines the document preparation and production process for real estate professionals," said eNotaryLog Co-Founder and CEO James Mitchell. "Our combined solution will add the additional security and convenience of remote online notarizations to IDS' robust digital journey. This partnership marks another landmark step for both companies in paving the last mile to a superior and completely digital experience in real estate."

About eNotaryLog

eNotaryLog is an agile cloud technology company providing the most flexible, secure, and complete SaaS RON/RIN/eSign platform for businesses and consumers who have digital remote notarization needs. The platform is intuitive, simple to use, and allows documents to be processed and notarized anytime, anywhere.

Understanding that every business and signer is unique, eNotaryLog works within an organization's existing framework to enhance current business processes and the signer experience.

While eNotaryLog provides its platform to all industries with notarization needs, its dedication and engagement in the financial mortgage banking industry are unmatched. The company has participated in developing the MISMO standards and is the first RON provider to be MISMO certified. These standards are the foundation in which eNotaryLog developed, built, and continues to expand its market-leading RON platform.

About IDS, Inc.

IDS, a Reynolds and Reynolds company, was founded in 1986 in Salt Lake City, Utah, and is a nationwide provider of mortgage documents and compliance. IDS services include eSignatures, closing documents, initial disclosures, document fulfillment and integration with leading loan origination systems and eClosing platforms. The IDS flagship doc prep solution, idsDoc, is recognized in the industry for its ability to be customized to meet specific lender needs, particularly in regard to major industry compliance changes. (https://info.idsdoc.com/)

Related link: https://info.idsdoc.com/

This news story was published by the Neotrope® News Network - all rights reserved.

Awards and Honors, Business, Free News Articles

IDS Selected for HousingWire’s Tech100 List for the Seventh Year

SALT LAKE CITY, Utah -- Mortgage document preparation vendor International Document Services, Inc. (IDS), announced today it has once again been selected for inclusion on the HW Tech100 list, an annual list of the top technology companies in the mortgage and real estate sectors as determined by industry trade publication HousingWire. 2021 marks IDS' seventh year on the Tech100 list.

According to the publication, the "unequalled customization and superior customer service" IDS delivers to mortgage lenders, as well as its "eSignatures, closing documents, initial disclosures, document fulfillment and integration with leading loan origination systems and eClosing platforms" earned it another spot on the Tech 100 Mortgage list. The idsDoc platform also includes nearly 3,000 unique audits covering state, federal and investor requirements to ensure compliant, defect-free documents, and the firm's eClosing capabilities enable lenders to deliver a more modern mortgage closing experience.

"At IDS, our technology is designed with the end-user in mind, and we strive to deliver the features and functionality lenders need most in today's mortgage market so that our clients can focus less on the mechanics and more on what matters most - the borrower," said IDS Vice President and General Manager Mark Mackey. "On behalf of IDS, I'd like to thank HousingWire for recognizing us as a tech leader worthy of inclusion on this year's Tech100."

According to the publication, "The Tech100 program provides housing professionals with a list of the most innovative and impactful companies that can be leveraged to identify partners and solutions to the problems that mortgage lenders and real estate professionals face every day... For the second year in a row, the Tech100 program was divided into the HW Tech100 Mortgage and the HW Tech100 Real Estate to highlight the innovation and achievements of organizations within both sectors."

"After the uncertainty and unpredictability of last year, we expected a greater adoption of technology. However, these 100 real estate and mortgage companies took digital disruption to a whole new level and propelled a complete digital revolution, leaving a digital legacy that will impact borrowers, clients and companies for years to come," said Brena Nath, HousingWire's HW+ Managing Editor. "Knowing what these companies were able to navigate and overcome, we're excited to announce this year's list of the most innovative technology companies serving the mortgage and real estate industries."

To view the complete list of the 2021 HW Tech100 Mortgage winners, visit https://www.housingwire.com/articles/introducing-the-2021-hw-tech100-mortgage-winners/.

About HousingWire

HousingWire is the most influential source of news and information for the U.S. mortgage and housing markets. Built on a foundation of independent and original journalism, HousingWire reaches over 60,000 newsletter subscribers daily and over 1.0 million unique visitors each month. Our audience of mortgage, real estate and fintech professionals rely on us to Move Markets Forward. Visit www.housingwire.com or www.solutions.housingwire.com to learn more.

About IDS, Inc.

IDS, a Reynolds and Reynolds company, was founded in 1986 in Salt Lake City, Utah, and is a nationwide provider of mortgage documents and compliance. IDS services include eSignatures, closing documents, initial disclosures, document fulfillment and integration with leading loan origination systems and eClosing platforms. The IDS flagship doc prep solution, idsDoc, is recognized in the industry for its ability to be customized to meet specific lender needs, particularly in regard to major industry compliance changes. (https://info.idsdoc.com/)

Related link: https://info.idsdoc.com/

This news story was published by the Neotrope® News Network - all rights reserved.

Alliances and Partnerships, Business, Free News Articles, Software

IDS Inks Preferred Partnership Agreement with Promontory MortgagePath

SALT LAKE CITY, Utah -- Mortgage document preparation vendor International Document Services, Inc. (IDS), announced today it is fully integrated with Promontory MortgagePath LLC, a leading provider of comprehensive digital mortgage and tech-driven fulfillment solutions, as part of a preferred partnership agreement signed with Promontory MortgagePath earlier this year.

The partnership includes the migration of Promontory MortgagePath's client base to IDS' flagship document preparation platform idsDoc, which is recognized for unequalled customization and superior customer service. Throughout the implementation process, Promontory MortgagePath and IDS worked to meticulously test and prepare for Promontory MortgagePath's lender-client needs, including common loan and document types and likely use scenarios, thus enabling Promontory MortgagePath to further support its clients with customizable document preparation services.

"IDS is honored to be one of the vendors Promontory MortgagePath has chosen to help provide its client base with a comprehensive mortgage fulfillment solution," said IDS Vice President and General Manager Mark Mackey. "IDS proudly offers our clients a system capable of accommodating a mix of loan products and looks forward to supporting Promontory MortgagePath's accelerated growth and its mission of creating a faster, simpler and more-inclusive mortgage process from start to finish."

"As Promontory MortgagePath expands its technology and fulfillment offerings, we are pleased to partner with IDS for our document preparation needs," said Debora Aydelotte, Chief Operating Officer at Promontory MortgagePath. "IDS' dedication to customer service and compliance mirrors Promontory MortgagePath's commitment to its clients, which includes the commitment to offering high-quality vendor integrations."

About Promontory MortgagePath LLC | NMLS ID 1532373

Promontory MortgagePath is a fast-growing team of passionate problem solvers on a mission to fundamentally change the way lenders approach their mortgage business. The company combines an intuitive, collaborative digital mortgage platform with modern, comprehensive fulfillment services, giving lenders the progressive technology and scalability required to profitably compete in today's rapidly-changing residential mortgage market. Promontory MortgagePath's founder, former U.S. Comptroller of the Currency Gene Ludwig, is widely recognized as a visionary thinker on the critical issues confronting financial services, and his companies are renowned for their ability to help community lenders resolve their most pressing challenges. To learn more, https://www.mortgagepath.com.

About IDS, Inc.

IDS, a Reynolds and Reynolds company, was founded in 1986 in Salt Lake City, Utah, and is a nationwide provider of mortgage documents and compliance. IDS services include eSignatures, closing documents, initial disclosures, document fulfillment and integration with leading loan origination systems and eClosing platforms. The IDS flagship doc prep solution, idsDoc, is recognized in the industry for its ability to be customized to meet specific lender needs, particularly in regard to major industry compliance changes. Learn more, https://info.idsdoc.com/.

Related link: https://info.idsdoc.com/

This news story was published by the Neotrope® News Network - all rights reserved.

Awards and Honors, Business, Free News Articles

IDS’ Tamara Olsen Honored By NEXT Mortgage Events’ Powerhouse Award

SALT LAKE CITY, Utah -- Mortgage document preparation vendor International Document Services, Inc. (IDS), announced that Customer Service Representative Tamara Olsen has been named to the NEXT Mortgage Events' (NEXT) inaugural Powerhouse Awards list. NEXT Powerhouses are the women with longstanding, consistent track records who demonstrate excellence in their work ethic, insight and ingenuity. Olsen is recognized for her devoted and exemplary work in IDS' customer service department.

"Tamara is the type of employee every company and manager hopes to have and values when they do," said IDS Vice President and General Manager Mark Mackey. "She is dedicated to IDS and provides outstanding customer service to our clients. Tamara sets a standard for excellence in her department and inspires other customer service representatives to strive for the same level of service."

During her more than 7 years' work at IDS, Olsen has played a significant role in the establishment of a service-focused and client-centered culture and has helped reduce turn times for help desk tickets and customer service phone calls. She is also a key contributor to IDS' positive customer service reviews and statistics cited in the annual year-end review. Compared to global benchmarks, IDS' customer service department cited higher customer satisfaction rates (96% vs. 94%) and faster first reply time on customer service tickets (14.8 hours vs 18.8 hours) while handling nearly 200 tickets per month.

"NEXT's mission has always been to showcase the women who are the backbone of the mortgage industry - this award is part of that mission," said NEXT Co-Founder Jeri Yoshida. "We'll honor these top performers throughout #NEXTSUMMER20. Since this year's event is free and available online, we expect record-breaking attendance. We're thrilled that so many people in the mortgage industry will get to know these overachievers and acknowledge their role in their companies' success."

Originally billed as the NEXT 50 Over 50 Award, the overwhelming number of qualified nominees led to the award being rebranded as the Powerhouse Awards and the field of winners expanded to more than 50.

The full list of NEXT Powerhouse award honorees can be viewed at https://nextmortgagenews.com/next-powerhouse-award-winners/.

About IDS, Inc.

IDS, a Reynolds and Reynolds company, was founded in 1986 in Salt Lake City, Utah, and is a nationwide provider of mortgage documents and compliance. IDS services include eSignatures, closing documents, initial disclosures, document fulfillment and integration with leading loan origination systems and eClosing platforms. The IDS flagship doc prep solution, idsDoc, is recognized in the industry for its ability to be customized to meet specific lender needs, particularly in regard to major industry compliance changes. (https://info.idsdoc.com/)

*LOGO link for media: https://www.Send2Press.com/300dpi/18-0301s2p-ids-inc-300dpi.jpg

Related link: https://info.idsdoc.com/

This news story was published by the Neotrope® News Network - all rights reserved.