Business, Free News Articles, Software

Ruoff Mortgage Selects ACES Quality Management & Control to Improve Loan Quality Enterprise-wide Across Multiple Product Lines

DENVER, Colo. -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced that Ruoff Mortgage Company, Inc. (Ruoff Mortgage), a full-service residential mortgage lender, has selected its flagship audit platform ACES Quality Management & Control® Software to support the company's origination and servicing quality control (QC) audits.

"By prioritizing compliance and loan quality, lenders can gain deeper business insights while staying ahead of ever-changing regulatory requirements. Given Ruoff Mortgage's 70 retail locations throughout the Midwest, as well as its online reach to 45 states, there's a significant amount of compliance ground to cover," said ACES CEO Trevor Gauthier. "Our technology enables lenders to ensure compliance at all levels while also providing lenders with the flexibility to align our system with their unique needs and internal structure to improve internal reviews, communication and defect remediation, with the overall goal of reducing risk and enhancing loan quality."

Ruoff Mortgage selected ACES to help support its quality assurance, quality control and internal audit processes enterprise-wide to help track loan quality and effectively and quickly identify, communicate and remediate exceptions. Using ACES managed questionnaires, action planning capabilities and the ACES CONNECT communication portal, Ruoff Mortgage can seamlessly review 300 loans monthly while communicating report findings internally and reviewing its quality control and assurance procedures.

"ACES will tremendously improve our audit accuracy and produce clear, easy-to-read reports in minutes," said Diana Ringer, Chief Compliance Officer at Ruoff Mortgage. "It will help increase productivity, efficiency and quality, all while controlling overall costs."

About Ruoff:

Ruoff Mortgage is a full-service residential mortgage company with 70+ retail locations and originates in 45 states through their online consumer direct division. They have been recognized by several prominent industry publications such as the Scotsman Guide's list of Top Mortgage Lenders and Mortgage Executive Magazine's Top 100 Mortgage Companies in America and have been listed on the Inc. 5000's Fastest Growing Companies for nine years in a row. Ruoff Mortgage has a 98.2% customer satisfaction rating, as compiled by CX leader, Customerville. For more information, visit www.ruoff.com.

About ACES Quality Management:

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® Software to improve audit throughput and quality while controlling costs, including:

* 4 of the top 5 and more than 50% of the top 50 independent mortgage lenders;

* 7 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 1 of the top 3 credit unions in the USA.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology®, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit www.acesquality.com or call 1-800-858-1598.

Related link: https://www.acesquality.com/

This news story was published by the Neotrope® News Network - all rights reserved. ID:NEO2022

Business, Free News Articles, Reports and Studies, Software

Q4 2021 Critical Defect Rate Rose to 1.95%, Per ACES Quality Management Mortgage QC Industry Trends Report

DENVER, Colo. -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the release of its quarterly ACES Mortgage QC Industry Trends Report covering the fourth quarter (Q4) and full calendar year (CY) of 2021. The latest report analyzes post-closing quality control data derived from ACES Quality Management & Control® software.

Notable findings from the Q4 2021 report include:

* The overall critical defect increased 0.08% to 1.95%, a change of 4% from the prior quarter, as lenders transitioned to a purchase-heavy lending environment.

* Income/Employment defects declined in overall share but remained the No. 1 most frequently cited issue, even after pandemic-related verification issues had subsided.

* Appraisal-related defects rose in Q4 2021 after experiencing minimal levels throughout the last refinance cycle.

* Purchase review share was 20 points higher than refinances.

* Conventional lending share is now 8 points below the pandemic peak amid a mini-resurgence in FHA lending.

"While the overall defect rate rose slightly in Q4 2021, defect rates have improved in totality when comparing 2021 to 2020," said ACES Executive Vice President Nick Volpe. "Given the uptick in Q4 and the persistent issues we're still seeing in the Income/Employment category, lenders should focus their efforts on shoring up this component of their underwriting process."

Findings for the Q4 2021 ACES Mortgage QC Industry Trends Report are based on post-closing quality control data derived from the ACES Quality Management and Control® benchmarking system and incorporate data from prior quarters and/or calendar years, where applicable. All reviews and defect data evaluated for the report were based on loan audits selected by lenders for full file reviews.

"As lenders battle over volume, quality control and compliance teams are more important than ever to ensure that the loans that make it through the door meet all regulatory and eligibility requirements," said ACES CEO Trevor Gauthier. "On the origination side, we're seeing the credit box expand to help qualify more borrowers and maintain share. And with 1.3 million loans still in active forbearance along with the renewed focus on servicing from the CFPB and other regulators, servicers and lenders alike must be diligent in their compliance practices to survive this increased level of scrutiny. Leveraging a system like ACES helps both sides of the house ensure they are auditing to the best and most up-to-date standards."

Mortgage QC Industry Trends Reports are available for download, free of charge, at https://www.acesquality.com/resources/reports.

About ACES Quality Management:

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® software to improve audit throughput and quality while controlling costs, including:

* 4 of the top 5 and more than 50% of the top 50 independent mortgage lenders;

* 7 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 1 of the top 3 credit unions in the USA.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit www.acesquality.com or call 1-800-858-1598.

Related link: https://www.acesquality.com/

This news story was published by the Neotrope® News Network - all rights reserved. ID:NEO2022

Business, Free News Articles, Software

ACES Quality Management Unveils Certified ACES Administrator Program at Inaugural ACES ENGAGE Event in Colorado Springs

DENVER, Colo. -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the launch of its Certified ACES Administrator (CAA) program during its inaugural ACES ENGAGE event, held May 23-25, 2022 at the Broadmoor Hotel in Colorado Springs.

"The Certified ACES Administrator Program has been in the works for months, so it was particularly gratifying for us to unveil this to our dedicated ACES user base during our first ACES ENGAGE event," ACES Executive Vice President of Operations Sharon Reichhardt. "Our customers are the core of everything we do, and this program was thoughtfully designed to provide ongoing integrity and value to ACES users."

The CAA program equips administrators with the best practices, processes, workflows and troubleshooting expertise to guide internal teams on the highest and best use of the ACES platform. Upon completion of the CAA program, administrators will receive a digital certification badge and a digital certificate that includes date of certification and date of expiration to keep for personal records or professional use.

In addition to the announcement regarding the CAA program, ACES ENGAGE attendees also heard from an array of industry experts. Mortgage Bankers Association economist Eddie Seiler, Fannie Mae's Senior Director of Loan Quality Duane Gilkison, Ballard Spahr attorney Richard Andreano and SWS Risk Advisory's Steve Spies addressed topics such as housing and consumer finance industry trends, the current economic outlook, quality control, fraud/risk management and compliance.

The event's keynote speaker Aron Ralston, the author of Between a Rock and a Hard Place and the basis for the feature film 127 Hours starring James Franco, shared his story of survival and what it taught him about overcoming life's challenges and struggles with the right mindset. Attendees also received an overview of the current ACES product roadmap and previews of upcoming features and functionality to be added later in the year.

"ACES ENGAGE was a huge success, and we are thankful that so many of our users, prospects and partners could join us for this one-of-a-kind event," ACES CEO Trevor Gauthier said. "We are constantly looking for ways in which we can deliver more value to our customer base. Given that our NPS score increased to 88 post-event, I feel confident that we delivered on that promise and look forward to delivering even more value at next year's ACES ENGAGE."

ACES ENGAGE will return to The Broadmoor Hotel in Colorado Springs on May 17-19, 2023.

About ACES Quality Management:

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® Software to improve audit throughput and quality while controlling costs, including:

* 4 of the top 5 and more than 50% of the top 50 independent mortgage lenders;

* 7 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 1 of the top 3 credit unions in the USA.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology®, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit https://www.acesquality.com/ or call 1-800-858-1598.

Related link: https://www.acesquality.com/

This news story was published by the Neotrope® News Network - all rights reserved. ID:NEO2022

Business, Free News Articles, Reports and Studies, Software

Critical Defect Rate Drops 18% in Q3 2021, Per ACES Quality Management Mortgage QC Industry Trends Report

DENVER, Colo. -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the release of its quarterly ACES Mortgage QC Trends Report covering the third quarter (Q3) of 2021. The latest report provides an analysis of post-closing quality control data derived from ACES Quality Management & Control® software.

Notable findings from the Q3 2021 report include:

* Mortgage lenders managed mortgage origination quality extremely well in Q3 2021, leading to an 18% improvement in the overall credit defect rate.

* Manufacturing-related loan defects decreased as volumes declined.

* Q3 marked the official shift from refinances to a purchase-driven market, with purchase defects increasing as a result.

* Defect performance on conventional loans stabilized while FHA defects rose.

* The Early Payment Defaults trend line indicates that reviews peaked and are now below pre-pandemic levels, shifting the focus to the remaining loans in forbearance status and exit plans for those borrowers.

"The critical defect rate for Q3 2021 dropped 18% to 1.86%, a welcomed improvement from the previous quarter. Lenders also experienced a slight decrease in origination volume, down 8% from Q2 of 2021," said ACES Executive Vice President Nick Volpe. "Metrics are beginning to trend back to their historic normal levels as volume moderates. With the amount of volatility in macroeconomic factors and rising rates, the decline in the overall critical defect rate is a testament to lenders taking quality management and control seriously."

Findings for the Q3 2021 ACES Mortgage QC Industry Trends Report are based on post-closing quality control data derived from the ACES Quality Management and Control® benchmarking system and incorporate data from prior quarters and/or calendar years, where applicable. All reviews and defect data evaluated for the report were based on loan audits selected by lenders for full file reviews.

"An improvement in the critical defect rate is always a positive sign. The worst of early payment default volume seems to be behind us, but we're not out of the woods yet. Lenders' focus should continue to be on helping remaining loans in forbearance status and building exit plans for those borrowers," said ACES CEO, Trevor Gauthier. "Lenders and banks need to be cognizant of the economic and geopolitical environments in the coming months and possibly years. As the Federal Reserve works to calm inflation, these actions oftentimes have a ripple effect, which can certainly impact loan quality."

Mortgage QC Industry Trends Reports are available for download, free of charge, at https://www.acesquality.com/resources/reports.

About ACES Quality Management:

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® software to improve audit throughput and quality while controlling costs, including:

* 3 of the top 5 and more than 50% of the top 50 independent mortgage lenders;

* 7 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 1 of the top 3 credit unions in the USA.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit www.acesquality.com or call 1-800-858-1598.

Related link: https://www.acesquality.com/

This news story was published by the Neotrope® News Network - all rights reserved.

Business, Free News Articles, Regional Events

Loan Quality Expert Duane Gilkison to Speak at ACES ENGAGE

DENVER, Colo. -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, has added Duane Gilkison, senior director of loan quality at Fannie Mae, to its speaker line-up for the upcoming ACES ENGAGE conference, taking place at the historic Broadmoor Hotel in Colorado Springs, May 23 - 25, 2022. Gilkison will speak on manufacturing quality and quality control best practices.

Gilkison has more than twenty years of banking and compliance experience. Before joining Fannie Mae, Gilkison worked at PNC Financial Services Group for more than a decade, starting as vice president of operations manager and eventually becoming senior vice president of credit risk. During his tenure at PNC, Gilkison was responsible for all operational areas of credit risk management, leading credit policy, origination quality control, servicing quality control, home equity quality control and audit management teams.

"Given the potential effects of inflation and the purchase-driven mortgage market on loan quality, Duane Gilkison's robust credit risk and loan quality compliance expertise make him an important and welcomed addition to the ACES ENGAGE agenda," ACES CEO Trevor Gauthier said. "Lenders of all stripes must be prepared to shore up their defenses to protect against fraud and defects, and with ACES ENGAGE, we want every attendee to leave with a deeper understanding of proactive quality assurance and compliance and feeling well-equipped to adjust their strategies in the pursuit of maintaining compliance, protecting loan quality and mitigating risk."

ACES ENGAGE will offer a mix of general session presentations, panel discussions and social activities. Attendees have the opportunity to learn from industry experts and thought leaders, network and leave with the knowledge necessary to increase efficiencies, improve productivity and further quality at their organizations.

Register to attend ACES ENGAGE and learn more at https://www.acesquality.com/aces-engage-2022

About ACES Quality Management:

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control Software® to improve audit throughput and quality while controlling costs, including:

* 3 of the top 5 and more than 50% of the top 50 independent mortgage lenders;

* 7 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 1 of the top 3 credit unions in the USA.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit https://www.acesquality.com/ or call 1-800-858-1598.

Related link: https://www.acesquality.com/

This news story was published by the Neotrope® News Network - all rights reserved.

Alliances and Partnerships, Business, Free News Articles, Software

Minnesota Housing Finance Agency partners with ACES Quality Management & Control

DENVER, Colo. -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, today announced the Minnesota Housing Finance Agency has selected ACES' flagship platform ACES Quality Management & Control® software to support its mortgage origination compliance and quality control (QC).

The Minnesota Housing Finance Agency finances and advances affordable housing opportunities for residents with low and moderate incomes throughout the state. The agency offers products and services to help Minnesotans buy and fix up their homes and supports the development and preservation of affordable rental housing through both financing and long-term asset management, all of which help build stronger communities and stabilize the lives of Minnesotans who are financially challenged.

"Minnesota Housing has helped build communities by providing affordable housing and finance options for over 50 years," said ACES CEO Trevor Gauthier. "We are proud to partner with them to ensure quality is built into the loan manufacturing process and their customers receive the highest quality lending experience."

ACES Quality Management & Control software enables financial institutions of all sizes to adequately manage the volume peaks and valleys to ensure quality and compliance throughout their operations while providing the flexibility to scale as volumes change. With ACES Flexible Audit Technology®, QC providers can configure the system to meet its specific needs to improve productivity and quality while controlling costs and risk.

About ACES Quality Management:

ACES Quality Management® is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® software to improve audit throughput and quality while controlling costs, including:

* 3 of the top 5 and more than 50% of the top 50 independent mortgage lenders;

* 7 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 1 of the top 3 credit unions in the USA.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology®, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment.

For more information, visit https://www.acesquality.com/ or call 1-800-858-1598.

Related link: https://www.acesquality.com/

This news story was published by the Neotrope® News Network - all rights reserved.

Awards and Honors, Business, Free News Articles

ACES Quality Management Makes its Eighth Appearance on HousingWire TECH100 List

DENVER, Colo. -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry has been selected for the eighth consecutive year by HousingWire magazine for its annual TECH100 awards program.

HousingWire's TECH100 award seeks to highlight the most innovative technology companies across the housing sector. ACES was selected for its continued excellence in supporting lenders' quality management, risk mitigation and cost control efforts. Its flagship product ACES Quality Management & Control® software provides lenders with a secure, flexible, web-based platform to drive pre-funding, post-closing and servicing quality control (QC) audits. ACES users have increased their audit speeds by more than 50% while reducing overhead costs by as much as six figures annually.

"In a rising interest rate environment where volume is declining and margins are tight, it is easy to lose sight of the value of having a robust quality and risk management program, but this is exactly when lenders can least afford to suffer the financial consequences of a bad loan," said Trevor Gauthier. "It is these types of concerns that continuously drive ACES to expand and improve the ability of our product and services and honors such as the TECH100 reflect the value and results our users are experiencing from those efforts."

Last year ACES processed more than 4.5 million audits, experienced a 60% surge in new clients and launched ACES CONNECT, the organization's newest communication functionality designed to help relay critical exceptions immediately and provide secure collaboration between quality control and other lines of business. Additionally, ACES announced ACES ENGAGE, a two-day conference designed to bring together the nation's top financial services quality management professionals to discuss industry trends and best practices, taking place in May 2022.

"This year's list of TECH100 honorees proves once again that innovation within housing is vital in differentiating the organizations who will thrive and those who will be left behind," said Clayton Collins, CEO of HW Media. "This list spotlights the innovators that are making the housing sector better and more sustainable by increasing efficiency, improving user and borrower experiences and bringing elasticity and improvements to age-old processes."

To view the full list of winners, visit https://www.housingwire.com/articles/2022-housingwire-tech100-mortgage-honorees/

About ACES Quality Management

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® software to improve audit throughput and quality while controlling costs, including:

* 3 of the top 5 and more than 50% of the top 50 independent mortgage lenders;

* 7 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 1 of the top 3 credit unions in the USA.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit https://www.acesquality.com/ or call 1-800-858-1598.

About HousingWire

HousingWire is the most influential source of news and information for the U.S. mortgage and housing markets. Built on a foundation of independent and original journalism, HousingWire reaches over 60,000 newsletter subscribers daily and over 1.0 million unique visitors each month. Our audience of mortgage, real estate and fintech professionals rely on us to Move Markets Forward. Visit www.housingwire.com or www.solutions.housingwire.com to learn more.

Related link: https://www.acesquality.com/

This news story was published by the Neotrope® News Network - all rights reserved.

Business, Free News Articles, Regional Events, Software

ACES Quality Management adds Mortgage Bankers Association Economist Dr. Edward Seiler to ACES ENGAGE agenda

DENVER, Colo. -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced it has added Dr. Edward Seiler, housing economist at the Mortgage Bankers Association (MBA) and executive director of the MBA's think tank Research Institute for Housing America, to its speaker line-up for the upcoming ACES ENGAGE conference, where he will share his thoughts and observations on the economic outlook heading into the second half of 2022. Seiler joins New York Times Bestselling Author Aron Ralston and mortgage quality control and risk expert Steve Spies as headlining speakers for this year's event.

"Given the impact of macroeconomic events on the financial services landscape, industry risk and quality management professionals need to stay on top of the latest economic outlooks and trends to adequately adjust their strategies in the pursuit of maintaining compliance, protecting loan quality and mitigating risk," ACES CEO Trevor Gauthier said. "As one of the key contributors to the MBA's forecasts and policy positions, Seiler has his fingers on the pulse of what's next from an economic perspective, making him a natural fit to help round out our ACES ENGAGE line-up, and we eagerly await the key insights he'll have to share with the ACES ENGAGE audience."

Taking place at the historic Broadmoor Hotel in Colorado Springs on May 23-25, 2022, ACES ENGAGE is designed to bring together the nation's top financial services quality management professionals to discuss industry trends and best practices across the mortgage lending, loan servicing and consumer lending spectrums. Through a mix of general session presentations, panel discussions and breakout session tracks, attendees will have the unique opportunity to learn from industry experts and thought leaders, network and leave with the knowledge necessary to increase efficiencies, improve productivity and further quality at their organizations.

Register to attend ACES ENGAGE and learn more at https://www.acesquality.com/aces-engage-2022

About ACES Quality Management

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control Software® to improve audit throughput and quality while controlling costs, including:

* 3 of the top 5 and more than 50% of the top 50 independent mortgage lenders;

* 7 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 1 of the top 3 credit unions in the USA.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit https://www.acesquality.com/ or call 1-800-858-1598.

Related link: https://www.acesquality.com/

This news story was published by the Neotrope® News Network - all rights reserved.

Business, Free News Articles, Software

ACES Quality Management software analyzes more than 4.5 million audits, while company achieves record new client growth in 2021

DENVER, Colo. -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced it processed more than 4.5 million audits through its ACES Quality Management & Control® software in 2021. In addition, the company also experienced a 60% surge in new clients, signing dozens of new financial institutions including a Top 15 Bank, one of the largest mortgage outsourcers in the industry, and several top independent mortgage lenders.

2021 also saw the launch of ACES CONNECT, the organization's newest communication functionality designed to help relay critical exceptions immediately and provide secure collaboration between quality control and lines of business. Simultaneously, ACES added 30 vendors to its network, allowing users to order, track and receive re-verification documents and data directly within the ACES core platform. ACES also announced ACES ENGAGE, a two-day conference designed to bring together the nation's top financial services quality management professionals to discuss industry trends and best practices, taking place in May 2022.

"The uncertainty and turbulence of the financial markets over the last 24 months has underscored the need to maintain quality and mitigate risk, and our tremendous growth in 2021 reflects how serious lenders and financial institutions are taking these obligations. Quality control and risk management have often been afterthoughts when it comes to innovation, but by replacing manually-driven processes and legacy systems with the automation ACES delivers, these organizations are realizing the competitive advantages of a faster, more efficient and accurate quality review process," ACES CEO Trevor Gauthier said.

"With the expected market shift to purchases in 2022, our primary focus is to help as many lenders and financial institutions as possible shore up their internal review and risk mitigation practices to keep quality at the forefront of their operations. With ACES in their corner, these institutions can be proactive instead of reactive in addressing issues before they become widespread while also improving quality across the board, which has a positive impact internally and with their business constituencies."

Additional ACES milestones of 2021 include:

* Adding and revising over 8000 audit questions to ACES Managed Questionnaires;

* Publishing 2067 articles and 504 calendar items to its free Compliance NewsHub;

* Reviewing and interpreting 206 Agency/GSE publications on behalf of users;

* Producing four quarterly Mortgage Industry QC Trends Reports and nine free industry webinars;

* Conducting a 2-day virtual user summit;

* Serving as speakers/moderators for eight panels across seven national industry conferences and webinars;

* Maintaining a net promoters score of 45+ since 2016; and

* Securing key industry partnerships with The Compliance Group and Winnow Solutions.

Last year ACES increased its staff by approximately 50% and was recognized for multiple industry awards. Individually, Romina Cusenza was named one of HousingWire's Marketing Leaders, Nick Volpe was named a HousingWire Insider and Trevor Gauthier was selected by HousingWire as an HW Vanguard. Additionally, Sharon Reichhardt and Amanda Phillips were selected as Elite Women in Mortgage by Mortgage Professional America.

In addition, the ACES team continued its efforts to give back to their local communities through ACES CARES. Established in 2018, ACES CARES encourages employees to make a positive difference in the community through volunteering, outreach and financial contributions to charities, offering a dollar-for-dollar match of employee donations to U.S.-registered 501(c)(3) charitable organizations of their choice and supporting employees' wellness and community involvement programs. Since the program's inception, ACES Quality Management and its staff have donated a total of $30,200 to 43 organizations through ACES CARES. Most recently, ACES CARES donated $2,500 each to Sister Carmen Community Center and Community Foundation Boulder County, both local organizations in Boulder County, Colo., assisting victims of the Marshall Fire, which occurred on December 30, 2021, and destroyed nearly 1,000 homes in Boulder County.

"ACES strives to make a positive impact not just for our users, but also within our local communities through ACES CARES and the industry as a whole," Gauthier added. "On the industry side, we doubled down on curating actionable insights and information via resources such as the Compliance NewsHub and our quarterly Mortgage Industry QC Trends Report, to provide the entire industry with the most accurate and up-to-date compliance and regulatory information in a digestible way."

About ACES Quality Management

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control Software® to improve audit throughput and quality while controlling costs, including:

* 3 of the top 5 and more than 50% of the top 50 independent mortgage lenders;

* 7 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 1 of the top 3 credit unions in the USA.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit www.acesquality.com or call 1-800-858-1598.

Related link: https://www.acesquality.com/

This news story was published by the Neotrope® News Network - all rights reserved.

Awards and Honors, Business, Free News Articles

Two ACES Quality Management executives selected by MPA Magazine for its annual Elite Women Awards program

DENVER, Colo. -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced Amanda Phillips, executive vice president of compliance, and Sharon Reichhardt, executive vice president of operations, have been selected by Mortgage Professional America (MPA) in its 2021 Elite Women Awards program.

Phillips serves as ACES' in-house subject matter expert. She plays a key role in ACES' ability to provide banks with better control over their loan quality, expanding banks' capacity for auditing their organization by increasing audit speeds by more than 50% and improving revenue retention by providing better visibility across multiple lines of business. In less than a year, Phillips launched four major compliance initiatives aimed at improving the quality of existing and new ACES products to better serve clients, expanded the compliance team and established new procedures and workflows to maintain the integrity of ACES' compliance products and efficiency in product updates and releases.

Reichhardt's role at ACES centers on solving problems and finding ways for lender clients to use technology to do better, safer, more efficient business. As a natural teacher, Reichhardt doesn't merely solve problems, but rather provides everyone with a marketable skill set for reducing risk and preventing loss. Under Reichhardt's direction, the Client Success team uses a direct, hands-on approach focused on listening to clients, observing their work activities and understanding their unique footprint and target goals. They guide implementations and perform professional service engagements, maintaining strong bi-directional communication that assures each client is maximizing usage of the ACES platform.

"A key ingredient to a successful organization is amazing people; Amanda and Sharon are a prime example of this. They each bring a unique level of expertise to the ACES team," said Trevor Gauthier, CEO of ACES. "They are respected professionals, regularly speaking on behalf of ACES and contributors within and outside of ACES. We're all extremely proud of Amanda and Sharon for their achievements."

Prior to joining ACES, Phillips served as counsel with Ballard Spahr, LLP, where her responsibilities included advising clients on the federal and state regulatory requirements governing mortgage lending, fintech, mortgage documents, business processes and practices. Before her time at Ballard Spahr, she spent six years as in-house counsel and executive vice president of legal and regulatory compliance for Accenture Mortgage Cadence and an additional five years as senior vice president and director of compliance for a national mortgage lender.

Reichhardt has created virtually every position she has held by identifying unmet needs, developing a repeatable process that successfully solves those needs and creating the infrastructure that could scale with as opportunities and operations grew. Prior to joining ACES, Reichhardt was a strategic reporting and technology manager at EverBank.

The MPA Elite Women Awards program seeks to honor current and future leaders of the housing and mortgage industries. To view the full list of 2021 honorees, visit: https://www.mpamag.com/us/best-in-mortgage/elite-women-2021/319778#winnersListSection

About ACES Quality Management

ACES Quality Management, formerly known as ACES Risk Management (ARMCO), is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® Software to improve audit throughput and quality while controlling costs, including:
* 3 of the top 5 and more than 50% of the top 50 independent mortgage lenders;
* 7 of the top 10 loan servicers;
* 11 of the top 30 banks; and
* 1 of the top 3 credit unions in the USA.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit https://www.acesquality.com/ or call 1-800-858-1598.

About Mortgage Professional America

A publication of Key Media, Mortgage Professional America (MPA) delivers news, opinion and analysis to mortgage, real estate and finance industry professionals through its bi-monthly magazine and daily email newsletter. For more information, visit http://www.mpamag.com/.

Related link: https://www.acesquality.com/

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