Business, Free News Articles, Restaurant, Hotel and Hospitality, Software

Koala Has Best Year in Platform History While Bringing a Premium Ordering Experience to Restaurant Brands Nationwide

BROOKLYN, N.Y. -- Throughout the year, attitudes towards ordering styles changed, and Koala supported leading restaurant brands as they navigated the various waves of consumer preferences and COVID-19, offering a seamless user experience that provides comprehensive management capabilities for clients - leading to Koala's highest growth year netting 2.8x year-over-year transaction growth.

Koala is an industry-leading platform that creates premium, customizable apps and websites for restaurants, and launched its platform against the backdrop of the restaurant tech evolution.

Democratizing Technology

As COVID-19 changed customers' ordering preferences, Koala knew the importance of expanding access to premium technology for brands. As restaurants were forced in and out of lockdowns, brands needed to adjust to different ordering styles - online ordering or app ordering for takeout, delivery, and pickup. Restaurants that had this technology in place were able to weather the storm, and restaurants without it had a much harder time. Koala can have a customized online ordering website or app ready to launch in weeks and at a reasonable cost, compared to its competitors.

"Tech is an ever-changing requirement. With the added challenges of COVID-19, our organization remained steadfast to helping our brands maintain the valuable connections they have established with their customers and the ease of ordering that guests have come to expect in these times," said Brett Spiegel, Co-Founder and Chief Operating Officer of Koala. "Restaurant playbooks are changing, and with our fully scalable platform, brands are seeing larger increases in check sizes and conversions."

A Full Digital Ecosystem

Highlights for Koala in 2021 include the launch of their iPhone app, with MOD Pizza and Capital Taco. The app enables brands to make changes to layouts, styles, and key features via the cloud, eliminating the lengthy app submission process for updates. In addition, the app promotes dynamic cross-sell product recommendations.

The company continued improving its products, releasing more than 200 updates throughout the year, including QR code ordering, advanced delivery search, ghost kitchen support, and pickup via curbside and drive-thru.

The tech company also grew its portfolio by onboarding new brands, including TGI Fridays, Dave's Hot Chicken, Capriotti's, Macaroni Grill, Happy + Hale, and several more.

Koala supported more than 4,000 restaurant locations nationwide. For the calendar year 2021, Koala also added new integration partners and nearly doubled its team size.

"We are looking forward to maintaining the momentum we've built this year and forging into 2022 with our sights on more growth opportunities for our customers and their guests," added Spiegel.

About Koala

Founded in 2019, Koala is an industry-leading platform that creates premium, customizable apps for restaurants to offer digital ordering. Every restaurant deserves a premium experience, and Koala provides that experience for more than 4,000 restaurant locations nationwide. Digital orders with Koala lead to higher conversion rates than a white-label solution and an increase of up to 20% in average order value.

For more information, visit or follow Koala on LinkedIn at

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Alliances and Partnerships, Business, Free News Articles, Restaurant, Hotel and Hospitality

Olea Kiosks, Inc. Announces Strategic Partnership with UrVenue

LOS ANGELES, Calif. -- Olea Kiosks®, Inc., a visionary provider of self-service kiosk solutions, today announced a strategic partnership with UrVenue, the leading hospitality technology platform that powers commerce, enhances the guest experience and monetizes a resort's real estate. With conveniently placed Olea kiosks on-property, this partnership enables venues and hotel properties to layer in another customer touchpoint that drives self-service revenue with transactions that are contactless, resource-free, branded, and always open for business.

With more than 40 years of delivering self-service solutions, Olea Kiosks® understands the value of reducing friction in the guest experience. Urvenue's 10+ years of experience in the resorts and hospitality realm and its ability to leverage its technology to monetize non-room inventory and other guest touchpoints during the in-stay journey solves one of the greatest challenges for resort managers. Combining UrVenue's powerful booking platform with self-service kiosks puts guests in complete control.

"It's exciting to partner with another U.S.-based company so focused on technology that puts the power in the hands of the user," said Frank Olea, CEO of the company that now spans four generations. "Self-service kiosks equipped with the same technology used across all customer touch points helps with workforce management and removes mundane tasks like order and payment entry to allow staff to focus on higher-value tasks that truly enhance the guest experience," added Olea.

"Partnering with a trusted kiosk brand such as Olea will help unlock the full potential of UrVenue to resorts and venues all over the world," said Deron Pearson, CEO of UrVenue. "Together we'll be able to service customers with what they want, when they want in a safe and easy way as well as provide resorts with important insights, data and guest management."

An Olea kiosk paired with UrVenue's booking solution puts hospitality patrons in the driver's seat with frictionless, on-property, cashier-less, self-service booking capabilities. Guests can now book and transact any inventory within UrVenue, including but not limited to, special event ticketing such as seasonal pop-up experiences, show tickets, restaurant reservations, pool-side cabanas, nightclub and day club admission, special promotion vouchers, sportsbook lounge seats and bundled on-property experiences to name a few.

UrVenue's hospitality-built booking platform makes it is easy to transact any type of non-room inventory on property and with Olea's flexible, modular design, the physical unit can be branded and designed for custom transactions including physical outputs such as show tickets or customized promotional vouchers or wristbands.

The pandemic has created significant disruption for the hospitality industry. Self-service kiosks reduce human interaction at a time when guests of all ages are comfortable using kiosks. In addition, venues can eliminate wait times with reservations, long lines, and processing payments, while increasing ticket lift dramatically, at a time when every second and penny of revenue counts.

Circa Resort and Casino will be the first resort to use the Olea with UrVenue kiosk at the beginning of 2021.

About Olea Kiosks®, Inc.

Olea Kiosks, Inc., is a self-service kiosk solution provider for the attractions and entertainment, healthcare and hospitality industries. Its technologically advanced, in-house manufacturing, design, and innovation have made it an industry leader. Headquartered in Los Angeles, California, customers include The Habit Burger Grill, Kaiser Permanente, Empire State Building, Universal Studios, EVO Entertainment, Scientific Games, and Subway.

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About UrVenue:

UrVenue is the leading hospitality technology platform that powers commerce, enhances the guest experience, and monetizes resort real estate by leveraging non-room inventory across all customer touchpoints in the booking and in-stay journey. UrVenue maximizes revenue-per-available-customer with its advanced booking, ticketing and presale platform built for hospitality venues: nightclubs and day clubs, restaurants and lounges, resort pools and beaches, sportsbooks, spas, special events, small group meeting rooms, recreation services, bundled experiences and more.

Since 2011, UrVenue's scalable enterprise technology has been the trusted industry standard for clients ranging from independent venue operators to global hospitality, entertainment and gaming organizations including Wynn Resorts, MGM Resorts International, Caesars Entertainment, Tao Group, Bagatelle and Okada.

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