Awards and Honors, Business, Free News Articles

IDS Honored as Bronze Stevie® Award Winner In 2021 American Business Awards®

SALT LAKE CITY, Utah -- Mortgage document preparation vendor International Document Services, Inc. (IDS), announced today it was named the winner of a Bronze Stevie® Award in the Customer Service Department of the Year category in The 19th Annual American Business Awards®.

Customization and knowledgeable client service are two of the hallmarks of working with IDS. For the team members of the customer service department, embodying those commitments means going above and beyond to resolve client questions, issues and concerns as quickly as possible, even if it means stretching themselves outside the bounds of the typical customer service agent.

This dedication has directly contributed to IDS' consistently high customer satisfaction rates. In 2020 IDS maintained a 99% satisfaction rate, which is much higher than Global Benchmark at 94% and Software Industry Benchmark at 96%. IDS had an average of 12.0 hours average first reply time, better than the industry average of 14.8 hours. Remarkably, this was all accomplished during the pandemic, which caused a shift to remote operations amidst a refinance boom, both of which also contributed to a significant increase in the number of tickets IDS received.

"IDS has always focused on meeting our customer's needs and 2020 was no different," said IDS Vice President and General Manager Mark Mackey. "Our customer service department ensured IDS continued to provide fast and effective service in the middle of a global pandemic, all while adapting to new levels of customer expectations with extreme flexibility and dedication."

The American Business Awards are the U.S.A.'s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations - public and private, for-profit and non-profit, large and small.

"The American economy continues to show its resilience, and as we're poised on the beginning of what should be a phenomenal period of growth, we celebrate the remarkable achievements of a wide range of organizations and people over the past 18 months," said Stevie Awards president Maggie Gallagher. "This year's Stevie-winning nominations in The American Business Awards are testament to the ingenuity, the commitment, the passion, the adaptability, and the creativity of the American people. We look forward to celebrating this year's winners during our virtual ceremony on June 30."

Nicknamed the Stevies for the Greek word meaning "crowned," the awards will be virtually presented to winners during a live event on Wednesday, June 30. Tickets for the virtual event are now on sale.

Details about The American Business Awards and the list of 2021 Stevie winners are available at http://www.stevieawards.com/ABA.

About IDS, Inc.

IDS, a Reynolds and Reynolds company, was founded in 1986 in Salt Lake City, Utah, and is a nationwide provider of mortgage documents and compliance. IDS services include eSignatures, closing documents, initial disclosures, document fulfillment and integration with leading loan origination systems and eClosing platforms. The IDS flagship doc prep solution, idsDoc, is recognized in the industry for its ability to be customized to meet specific lender needs, particularly in regard to major industry compliance changes. (https://info.idsdoc.com/)

About the Stevie Awards

Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. The Stevies also produce the annual Women|Future Conference. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

Sponsors of The 2021 American Business Awards include John Hancock Financial Services, Melissa Sones Consulting, and SoftPro.

Related link: https://info.idsdoc.com/

This news story was published by the Neotrope® News Network - all rights reserved.

Awards and Honors, Business, e-Commerce, Free News Articles, Software

Packform Steals the Show Once Again

LOS ANGELES, Calif. -- Packform, a company accelerating in the sphere of digital innovation, has further established its position as a startup to watch after being named the winner of a Gold Stevie(R) Award in the Tech Startup of the Year - Software category.

Packform, which has received substantial recognition since its launch, was also awarded a Silver Stevie(R) Award in the Startup of the Year - Business Services Industries category, in the 17th Annual International Business Awards(R) today.

The International Business Awards are the world's premier business awards program. All individuals and organizations worldwide - public and private, for-profit and non-profit, large and small - are eligible to submit nominations. The 2020 IBAs received entries from organizations in 63 nations and territories.

This prestigious award comes just one month after Packform was hailed as Most Innovative Startup of the Year in both the Technology and Business Services Categories at the annual Asia-Pacific Stevie Awards.

Packform is an online managed marketplace that has remarkably cooked up a storm within the packaging industry within months of launch. Its solution has completely revolutionized the way packaging supply and demand is traditionally managed and sold and has vigorously disrupted the existing status quo within an archaic industry to create something that is fast, nimble, automated and absolutely refreshing.

The start-up is founded by an impressive trio - Australia's top futurist and key thought leader on innovation and technology, Peter Williams, one of Australia's leading and most successful serial entrepreneurs, Philip Weinman, and former Vice President of Landsberg Orora, Preston Geeting.

"We are once again, over the moon to receive this incredible recognition," says Co-founder and Chairman, Philip Weinman. "Our goal has always been to lead through innovative disruption. It is so inspiring to see the journey Packform has been on and the energy that drives the growth we have experienced as a team. We know even greater achievements lie ahead of us and that is so exciting."

The company is committed to both innovation and supporting organizations that can benefit from its digital platform. Packform's technology has recently been used to assist with preventing the global spread of coronavirus. The company generously volunteered its technology to a charity in the United Kingdom to assist with much needed distribution of PPE and essential items.

"The greatest successes come from overcoming disruption," says Co-Founder Peter Williams. "Packform have been able to move quickly and adapt to new demands in the midst of disruption caused by the pandemic, and we have risen to the challenge.

"We are so proud of what Packform has achieved through adversity. We have been able to help customers and organizations when they needed help the most. The future is still so uncertain in all corners of the globe; however, we know that we can still help further and where there is uncertainty, there is always the opportunity for innovation."

About Philip Weinman:

Philip Weinman is a respected business leader and speaker who is regularly listed as one of Australia's leading and most successful serial entrepreneurs. He's founded many fast-growing companies and is a highly successful innovator, known for his track record of spotting a niche and disrupting industries with new products and services that change the sector and improve the way people live and work. Visit https://www.deasil.com.au/ or http://www.philipweinman.com/ for more information.

About Peter Williams:

Peter Williams was a Partner with Deloitte and Founder and CEO of Deloitte Digital, one of the fast-growing management consulting arms in the world that specializes in digital technology, with over 9000 employees in 29 countries. Prior to his time at Deloitte Digital, Peter founded Deloitte's e-business consulting group in Australia. Peter is one of Australia's key thought leaders on innovation and online, mobile & emerging technology. He works with many high-profile organizations such as Telstra, CSIRO, Holden, Victorian & Federal Governments and Meat & Livestock Australia.

About Preston Geeting:

Preston Geeting is the co-founder and director of Packform. After studying International Business at London Metropolitan University and Business Administration at California Lutheran University, Preston turned entrepreneur. Prior to Packform, Preston was Vice President for the publicly listed packaging company Landsberg Orora. He began as a sales representative and became one of the company's most successful brokers over his 18-year career.

Learn more at: https://www.packform.io/

*PHOTO link for media: https://www.Send2Press.com/300dpi/20-0915s2p-packform-team-300dpi.jpg
*Caption: (L-R) Philip Weinman, Preston Geeting and Peter Williams.

Related link: https://www.packform.io/

This news story was published by the Neotrope® News Network - all rights reserved.