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NotaryCam CEO Rick Triola Named ‘Tech All-Star’ by Mortgage Bankers Association for Second Time in His Career

NEWPORT BEACH, Calif. -- NotaryCam(R), the pioneering leader in online notarization and original provider of mortgage eClosing solutions, announced that its founder and CEO Rick Triola is one of the five mortgage technology innovators honored by the Mortgage Bankers Association (MBA) as a 2020 Tech All-Star. In its 19th year, the award "celebrates industry leaders who have made outstanding contributions in mortgage technology."

"This year's Tech All-Star award winners represent the best of the best," said Rick Hill, MBA's Vice President of Technology and Executive Vice President of MISMO. "The mortgage industry in recent years has become a proving ground of innovative technology benefiting the industry and consumers. In an increasingly competitive technology space, these innovators stand out."

Triola is a two-time Tech All-Star award winner, having also earned the honor in 2017 for NotaryCam's eClose360 platform. This year, Triola was recognized for his work in driving industry adoption of remote online notarization (RON) and remote online closings (ROC). Thanks to his educational efforts and grassroots advocacy for RON throughout the country, nearly half of all U.S. states will have a permanent RON law in effect by the end of 2020. Many of these states have simply opted to adopt the Revised Uniform Law on Notarial Acts (RULONA) developed by the Uniform Law Commission - an effort in which Triola was heavily involved.

Due to current events related to the COVID-19 (coronavirus) pandemic, emergency RON authorizations are being passed in states that did not previously have RON laws on their books, and there is also a bill pending in the U.S. Senate - the Securing and Enabling Commerce Using Remote and Electronic (SECURE) Notarization Act of 2020 - to allow RON nationwide.

"Since founding NotaryCam in 2012, I have striven not only to offer NotaryCam clients the best and most comprehensive RON platform available, but also to stay ahead of the curve on innovation and lead the charge on adoption," stated Triola. "While emergency legislation relating to a pandemic isn't how we wanted those benefits to become known, I hope that NotaryCam can provide a beacon of light right now for states as they issue immediate emergency measures to authorize RON, as well as later on should federal efforts also succeed."

About NotaryCam

After pioneering the world's first multi-party/multi-state remote online notarization (RON), career real estate executive Rick Triola founded NotaryCam and completed the first mortgage remote online closing (ROC) in 2014. Today, NotaryCam is the leader in online notarization and mortgage eClosing solutions, having notarized documents worldwide for hundreds of thousands of customers in all 50 states and more than 146 countries. The company's patented eClose360(R) platform delivers the "perfect" online mortgage closing in every jurisdiction and supports all eClosing scenarios - RON, IPEN or Hybrids - with a flexible workflow for document recording and unparalleled identity verification, security and customer convenience. NotaryCam also proudly maintains an industry-leading 99.8 percent customer satisfaction rating.

Visit https://www.notarycam.com for additional information or to get a document notarized today.

Related link: https://www.notarycam.com/

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Business Free News Articles

MQMR Promotes Mabel Lee to Head of Warehouse Due Diligence, Adds Scott Weintraub to Lead Internal Audit Department

LOS ANGELES, Calif. -- Mortgage Quality Management and Research, LLC (MQMR) announced today that it has promoted Mabel Lee to Warehouse Due Diligence Manager and hired Scott Weintraub as Internal Audit Manager.

"One of the main reasons mortgage lenders turn to MQMR to help them address their audit, risk and compliance needs is the depth of knowledge our team possesses," said MQMR President Michael Steer. "MQMR is privileged to have two highly skilled professionals in Mabel Lee and Scott Weintraub on our team to help guide our clients through these challenging times and bridge the gap between risk and compliance."

As Warehouse Due Diligence Manager, Lee oversees MQMR's skilled team of operations risk managers, who perform due diligence reviews and special projects. Lee first joined MQMR as Internal Audit Manager in June 2018, bringing more than 30 years of experience in risk management, credit, quality control, underwriting and project standards.

Lee previously served as a Customer Account Risk Manager, Credit Risk Manager and Quality Control Manager at Fannie Mae and as a Customer Performance Analysis Supervisor and Senior Mortgage Analyst for Freddie Mac. She holds an Executive Master of Business Administration degree from Claremont Graduate University and a Bachelor of Science degree in business administration from San Francisco State University.

Having served as Chief Compliance Officer for several large mortgage lenders in both retail and wholesale mortgage lending channels, Weintraub possesses more than 20 years of experience in legal and regulatory compliance, internal audit management and organizational risk management. In his role as Internal Audit Manager, he oversees a team of experienced internal auditors, whose mission is to assist mortgage lending clients by identifying areas of operational and compliance risk.

Weintraub is a sought-after speaker and thought leader and has appeared on panels at several industry conferences, including the MBA's Regulatory Compliance and Secondary Market conferences. He holds a Juris Doctor degree from George Washington University School of Law and a Bachelor of Arts degree in political science from Stanford University.

About Mortgage Quality Management and Research, LLC

MQMR helps its clients climb higher by bridging the gap between risk and compliance through its suite of risk-related services. MQMR provides mortgage compliance consulting throughout the origination process, conducting internal audit risk assessments and ongoing internal audit support, servicing QC and subservicing oversight to master servicers, and filling the void of meeting vendor management oversight requirements. With 2,000+ operational reviews of mortgage companies, subservicers, document custodians, and vendors annually, MQMR prides itself on being the mortgage industry partner of choice for audit, risk and compliance. To learn more, visit mqmresearch.com, subsequentqc.com, and hqvendormanagement.com.

Related link: https://www.mqmresearch.com/

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Business Free News Articles Software

ARMCO Updates ACES IQ to Provide Guidance on Regulatory Changes Made in Response to COVID-19 National Emergency Declaration

DENVER, Colo. -- ACES Risk Management (ARMCO), the leading provider of enterprise financial risk mitigation solutions, announced it has created a new question set category within its ACES Intelligent Questionnaire (ACES IQ) functionality to house all temporary regulatory provisions issued by state and federal agencies and the GSEs in response to the COVID-19 national emergency declaration. The new category provides ACES users with a centralized repository inside ACES Audit Technology to ensure audits are conducted using the most up-to-date compliance standards.

"With new information and guidance being issued seemingly by the minute at all supervisory levels, the task of collecting and tracking these changes can overwhelm even the most robust compliance department," ARMCO CEO Trevor Gauthier said. "In these challenging times, it is more important than ever for ARMCO to support its customers in their compliance, quality control and risk management efforts, and our team is dedicated to staying on top of these temporary provisions to ensure our clients are always working with the most current information available."

To help the industry at large stay informed of these changes as they arise, ARMCO is also tracking compliance news related to COVID-19 in its Compliance NewsHub, a free credit and compliance research library curated by ARMCO's in-house compliance team covering updates from regulators and investors. Readers can search for all COVID-19 compliance updates and news within the "Disaster News" category. In addition, ARMCO's compliance team has added all current dates for temporary compliance provisions related to COVID-19 on the Compliance Calendar, ARMCO's searchable roundup of compliance dates and deadlines, under the tag "COVID-19."

To subscribe to the Compliance NewsHub Weekly Roundup and Compliance Calendar, visit https://www.armco.us/compliance-newshub/subscribe.

About ARMCO

ARMCO is the leading provider of loan quality enterprise software, services, data and analytics for financial institutions and independent mortgage lenders. Its flagship product, ACES Audit Technology(tm), has set the bar for user definability in its category and is used at virtually every point in the mortgage lifecycle, as well as for a wide range of risk-prone business operations across the consumer lending spectrum. Over half of the top 25 mortgage lenders and 33% of the top 150 lenders and servicers combined choose ARMCO. ARMCO's consultative approach to customer relationships leverages 25 years of risk intel, ensuring that its clients are using the most effective risk mitigation strategies and the fastest, most reliable, most efficient means for preventing risk-related loss. ARMCO distributes the ARMCO Mortgage QC Industry Trends Report, a free quarterly analysis of industry-wide mortgage loan quality.

For more information, visit www.armco.us or call 1-800-858-1598.

Related link: https://www.armco.us/

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Top of Mind gives loan originators must-have text messaging capabilities with SurefireCRM Power Messaging

ATLANTA, Ga. -- Top of Mind Networks (Top of Mind), a leader in customer relationship management (CRM) and marketing automation software for the mortgage lending industry, today announced the release of Power Messaging, a feature that enables SurefireCRM users to deliver high-touch text communication to consumers at scale.

Power Messaging makes it easy for loan originators (LOs) to engage prospects and customers with personal and timely text message communications. LOs control when, to whom and under which circumstances messages are sent. For instance, text messages may be sent to individual recipients or to groups of contacts; they may be deployed on a one-off or recurring basis; and they can be pushed immediately or scheduled for future deployment. LOs can even automate text communication with conditional rules and advanced workflows.

Power Messaging enables delivery of long-form messages with rich content. For instance, text messages can be customized with dynamic content, multimedia and external links. Power Messaging does not require recipients to download any apps, subscribe to a cellular data plan or acquire new technology skills. LOs can receive and respond to text messages from a dedicated chat window within the SurefireCRM platform.

"The ability to communicate with consumers on a personal level, on their preferred device, is just as critical to loan officers as being able to reach broad audiences through social media and email," said Top of Mind Chief Creative Officer Sherwood Lawrence. "At Top of Mind, we take people personally. Power Messaging is not a chat bot. What we've done is scale the person behind the process, so that loan officers can meaningfully engage consumers while growing and managing their sales pipelines."

About Top of Mind Networks:

Founded in 2003, Atlanta-based Top of Mind Networks (https://www.topofmind.com) has grown from a bootstrapped post-close, follow-up solution into the leading CRM/marketing automation firm in the mortgage industry. Their Surefire platform is widely regarded as the gold standard in enterprise CRM, automating best practice throughout a borrower's prospect-to-repeat-customer lifecycle.

Twitter: @mortgagecrm #PowerMessaging #mortgagemarketing

Related link: https://www.topofmind.com/

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SBA Publishes Guidance on Which CARES Act Provisions Require Immediate Action by Health and Retirement Plan Sponsors

ATLANTA, Ga. -- Independent, full-service employee benefits consulting firm Strategic Benefits Advisors (SBA) issued a statement today summarizing provisions of the Coronavirus Aid, Relief, and Economic Security (CARES) Act that require action on the part of health and retirement plan sponsors.

"The CARES Act calls upon plan sponsors to act swiftly in adopting measures that will ease the financial burden of COVID-19 on individuals," said SBA Founding Principal Mindy Zatto. "Plan sponsors should coordinate with their healthcare providers immediately so they may begin complying with the law's mandatory provisions. While most retirement plan provisions are optional, they are nonetheless time-sensitive and call for coordination with the plan sponsor's recordkeeper and actuary. Any necessary plan amendments won't be required until the end of the 2022 plan year."

Required Health Plan Provisions

Health plan sponsors must comply with the following provisions expanding access to healthcare for coronavirus disease 2019 (COVID-19) patients:
* Coverage of COVID-19 Testing
Plans must cover the cost of approved COVID-19 tests and their administration. Test providers should be reimbursed at a previously negotiated rate, if applicable. In the absence of a previously negotiated rate, plan sponsors may reimburse providers an amount equal to the publicly listed cash price of the service or negotiate a lesser reimbursement.

* Coverage of COVID-19 Preventive Services
Plans must also cover, without participant cost-sharing, qualified coronavirus preventive services and vaccines recommended by the United States Preventive Services Task Force or Advisory Committee on Immunization Practices of the Centers for Disease Control and Prevention.

Required Defined Contribution (DC) Plan Provisions

DC plan participants who are due a required minimum distribution for 2020 may elect to not take the distribution without incurring any penalties.

Optional Defined Contribution (DC) Plan Provisions

DC plan sponsors may choose to extend the following benefits to plan participants who self-certify that (a) they have been diagnosed with COVID-19; (b) their spouse or dependent has been diagnosed with COVID-19; or (c) they have experienced certain other adverse financial consequences of COVID-19 as specified by the Secretary of the Treasury:

* Coronavirus-Related Distribution
Plans may allow a maximum $100,000 "coronavirus-related distribution" that must be taken by December 31, 2020. Early withdrawal penalties do not apply, and distributions are not eligible for rollover. However, a recipient of a coronavirus-related distribution has the right to pay the distribution back within three years, in which case it will be treated as a rollover contribution. The taxable amount of a coronavirus-related distribution can be spread pro-rata over three tax years.

* Increased Loan Limits
Qualified plans may increase loan limits from $50,000 to $100,000 and from 50% of the vested balance to 100% of the vested balance for loans made between March 27 and September 23, 2020.

* Delayed Loan Repayment
Plans may delay due dates for one year for individuals with outstanding loans whose repayment would normally be due between March 27 and December 31, 2020, allowing an extension beyond the normal five-year cap.

Optional Defined Benefit (DB) Plan Provisions

* Option to Defer Single-Employer Plan Funding
Plan sponsors may delay payment of any minimum required contributions that would ordinarily have been due during calendar year 2020 to January 1, 2021. The amount of each delayed contribution must be increased to reflect the interest accrued between the original due date and the actual payment date.

* Benefit Restriction Relief
For purposes of applying benefit restrictions under Code Section 436, plan sponsors may elect to use the prior plan year's adjusted funding target attainment percentage as the adjusted funding target attainment percentage for plans years that include calendar year 2020. This may allow some plans to avoid triggering certain benefit restrictions in 2020 that would have otherwise applied.

The full text of the CARES Act can be found here. To speak with Strategic Benefits Advisors' experienced team of benefits consultants about the potential impact of this law on your plans, call 770-551-8989.

About Strategic Benefits Advisors

Strategic Benefits Advisors, Inc. (SBA) is an independent, full-service employee benefits consulting firm focused on creatively and effectively solving complex benefits issues for clients ranging from 500 to over 300,000 employees. Founded in 2002 by veteran consultants Mindy Zatto and Andy Adams, SBA provides practical consulting recommendations and expert implementation of solutions for all types of employee benefits programs, including retirement, health and welfare, financial wellness and employee recognition. With an average of over 25 years in the field, SBA's team of actuaries, consultants and systems specialists is among the most experienced in the industry. For more information, visit https://www.sba-inc.com/.

Related link: http://www.sba-inc.com/

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FormFree Expands Partnership with American Red Cross of Northeast Georgia in Celebration of 2020 Red Cross Month

ATHENS, Ga. -- FormFree® today announced it is celebrating Red Cross Month by expanding its long-held partnership with the American Red Cross of Northeast Georgia. FormFree will support the Northeast Georgia chapter's mission of alleviating human suffering in the face of emergencies by giving fiscal contributions and engaging in monthly acts of service throughout 2020.

In April, FormFree will kick off its expanded partnership by donating life-saving blood to help hospitals maintain a continuous supply during the novel coronavirus pandemic. According to a recent statement released by the Red Cross, which collects 40 percent of the U.S. blood supply, more than 12,000 blood drives have been canceled across the country as of March 30, leading to an estimated 325,000 fewer blood donations. The resulting blood supply shortage could affect the ability of victims of physical trauma, surgery patients and cancer patients to get the care they need.

"The Red Cross' mission of alleviating human suffering in the face of emergencies resonates powerfully with FormFree's culture of empathy, service and generosity," said FormFree Founder and CEO Brent Chandler. "Although we've long been a partner of the American Red Cross of Northeast Georgia, in today's uncertain environment we feel especially compelled to give back to this vital institution supporting our community."

Chartered in 1917, the American Red Cross of Northeast Georgia provides direct service to 23 Georgia counties by supporting the collection, testing and distribution of blood and blood components in the region, providing emergency resources for military families, facilitating lifesaving training in first aid, CPR and use an AED and helping people and communities impacted by disasters. Red Cross Month is a nationwide tradition begun by President Franklin D. Roosevelt in 1943.

"FormFree shares our passion for serving our nation's veterans and communities in need," said Marlon Trone, executive director of the American Red Cross of Northeast Georgia. "We thank them for their continual generosity and look forward to working alongside them for the betterment of our community for years to come."

FormFree has participated in numerous community awareness and service events hosted with the Red Cross of Northeast Georgia since the company's founding in 2008. Brent Chandler joined the Red Cross of Northeast Georgia's board of directors in 2017.

About FormFree:

FormFree® is a market-leading fintech company whose revolutionary products AccountChek® and Passport(tm) are changing the credit decisioning landscape and encouraging lenders nationwide to incorporate a more holistic view of each borrower's financial DNA. To date, thousands of U.S. lenders and brokers have ordered millions of FormFree's patented verification reports representing over a trillion dollars in loan verifications. FormFree delights borrowers and lenders with a paperless experience, reduces origination timelines by up to 20 days and offers automated analysis and standardized delivery to lenders and investors using a secure ReIssueKey(tm). A HousingWire TECH100(tm) company for four consecutive years, FormFree is based in Athens, Georgia.

For more information, visit https://www.formfree.com/ or follow FormFree on LinkedIn.

About the American Red Cross

The American Red Cross shelters, feeds and provides emotional support to victims of disasters; supplies about 40 percent of the nation's blood; teaches skills that save lives; provides international humanitarian aid; and supports military members and their families. The Red Cross is a not-for-profit organization that depends on volunteers and the generosity of the American public to perform its mission. For more information, please visit https://www.redcross.org or cruzrojaamericana.org, or visit us on Twitter at @RedCross.

Twitter: @RealFormFree @RedCross @NEGAARC #RedCrossMonth

Related link: https://www.formfree.com/

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Alpine Bank Selects CompenSafe by LBA Ware for Efficient, Accurate and Scalable Compensation Plan Management

MACON, Ga. -- LBA Ware™, a leading provider of incentive compensation management (ICM) and business intelligence software solutions for the mortgage industry, announced that full-service community bank Alpine Bank has implemented CompenSafe™ to automate incentive compensation for its mortgage loan originators and fulfillment staff.

Headquartered in Glenwood Springs, Colorado, Alpine Bank's mortgage division serves the home purchase and refinance needs of borrowers throughout the state's Western Slope and Front Range regions. The bank offers monthly commission opportunities to its 16 mortgage loan originators and awards per-file bonuses to processing, closing and underwriting staff. Although the mortgage division is small, Alpine Bank has a variety of compensation plans that pay out differently depending on the originator's experience and how established they are in the market.

Managing, calculating and communicating incentive compensation back to employees used to be something Mortgage Division President Dave Roberts did manually, but since the beginning of the year, Alpine Bank has been using LBA Ware's CompenSafe to complete those processes more efficiently and with greater accuracy.

"Calculating commissions and bonuses using spreadsheets is time-consuming and, like all manual processes, subject to fat-finger mistakes," Roberts said. "CompenSafe eliminates the opportunity for error by capturing pipeline information directly from our loan origination system. Pay is calculated automatically and available for employee review at the same time each month, like clockwork, no matter what else is on my plate."

"CompenSafe helps lending operations of every size transform incentive compensation from a process that's a drag on resources to one that is pinpoint accurate and effortlessly scalable," said LBA Ware Founder and CEO Lori Brewer. "It's a perfect match for a community bank like Alpine that remains rooted in values like service and transparency even as it continues to modernize and grow."

About Alpine Bank:

Employee-owned and locally operated, Alpine Bank is a full-service community bank that has been a part of Colorado since 1973. With 40 convenient locations from Durango to Denver, including Front Range branches in Denver and Boulder, Alpine Bank serves 140,000 customers with personal, business, wealth management, mortgage and electronic banking services. Alpine Bank's employees and managers, many of whom have been with the bank for 10 years or longer, share a commitment to remaining a true community bank offering localized and dedicated service. For more information, visit https://www.alpinebank.com/.

About LBA Ware™:

LBA Ware is a leading provider of cloud-based software for mortgage lenders. Since 2008, LBA Ware has been on a mission to help mortgage companies reach new heights with software that integrates data, incentivizes performance and inspires results. Today, lenders of all sizes, including some of the nation's top-producing mortgage companies, use LBA Ware's award-winning technology to enhance lender experiences and maximize the human potential within their organizations. A 2019 Inc. 5000 fastest-growing private company, LBA Ware is headquartered in Macon, Georgia. For more information, visit https://lbaware.com.

Twitter: @LBAWare @AlpineBankColo #CompenSafe

Related link: https://go.lbaware.com/

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Advertising and Marketing Awards and Honors Business Free News Articles Software

Top of Mind takes home AVA Digital Awards platinum, gold for its dynamic creative content for mortgage lenders

ATLANTA, Ga. -- Top of Mind Networks (Top of Mind), a leader in customer relationship management (CRM) and marketing automation software for the mortgage lending industry, took home four platinum and four gold awards in the 2020 AVA Digital Awards competition.

AVA Digital recognizes outstanding achievement by creative professionals involved in the concept, direction, design and production of media that is part of the evolution of digital communication. Work ranges from audio and video productions to websites and social media sites that present interactive components such as video, animation, blogs and podcasts. Now in its 26th year, the 2020 AVA Digital Awards fielded more than 2,500 entries from throughout the United States, Canada and 23 other countries.

"Top of Mind recognizes that while marketing automation tools can help lenders deliver with speed and efficiency, that's only half the battle. How you attract and speak to your audience is everything," said Top of Mind Chief Creative Officer Sherwood Lawrence. "We take great pride in continuously developing timely, creative content that captures the attention and wins the hearts of consumers at every stage in the homeownership journey."

Top of Mind was recognized for the following entries:

* Around the Neighborhood, a dynamic web animation educating borrowers on factors that could impact the value of a home, from recent nearby home sales to school zones to the typical commute. Produced in Adobe Animate, the video breaks new ground with the way it retrieves property data in real time to dynamically generate unique video content for each user.

* The Journey to Your New Home, an educational web animation that alleviates consumer trepidation around the homebuying process. It explains key documents required to secure a loan and teaches borrowers how to avoid common mistakes that can delay loan applications.

* Markets in a Minute, an interactive landing page that provides a snapshot view of the weekly market trends relevant to home purchase and refinance decisions.

* Tales of Great Interest, a humorous web animation that helps consumers contextualize interest rates and make better-informed decisions.

* The Trick or Treaters, an animated holiday eCard that uses humor and mystery to cut through the noise and keep lender outreach to prospects and customers fresh.

AVA Digital Awards is sponsored and judged by the Association of Marketing and Communication Professionals (AMCP), an international organization consisting of several thousand production, marketing, communication, advertising, public relations and freelance professionals.

About Top of Mind Networks:

Founded in 2003, Atlanta-based Top of Mind Networks ( https://www.topofmind.com ) has grown from a bootstrapped post-close, follow-up solution into the leading CRM/marketing automation firm in the mortgage industry. Their Surefire platform is widely regarded as the gold standard in enterprise CRM, automating best practice throughout a borrower's prospect-to-repeat-customer lifecycle.

Twitter: @mortgagecrm @AVA_Awards #creativematters #mortgagemarketing

*LOGO link for media: https://www.Send2Press.com/300dpi/19-1230s2p-topofmind-logo-300dpi.jpg

Related link: https://www.topofmind.com/

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Advertising and Marketing Business Free News Articles Software

Top of Mind Joins Lenders One as a Preferred Provider

ATLANTA, Ga. -- Top of Mind Networks (Top of Mind), a leader in customer relationship management (CRM) and marketing automation software for the mortgage lending industry, today announced it has joined Lenders One as a preferred provider. Top of Mind will offer Lenders One members access to marketing resources that help to strengthen consumer relationships and create customers for life.

Lenders One is a national mortgage cooperative serving more than 200 mortgage lenders, including banks, credit unions and independent mortgage banks. Lenders One provides its members with special access to a preferred provider network of premier mortgage technology and service vendors. Lenders One members may now enjoy special access to Top of Mind's expansive library of creative content and revenue-generating automated marketing campaigns through its flagship product, SurefireCRM.

"We are proud to announce that best-in-class CRM and marketing automation provider Top of Mind has become a preferred provider to the Lenders One mortgage cooperative," said Lenders One President Brian A. Simon. "The addition of Top of Mind to the Lenders One network further enhances member access to innovative technologies that help strengthen consumer relationships, increase borrower satisfaction and drive profitability."

"Both Top of Mind and Lenders One are committed to connecting lenders with resources that help them win new business, earn repeat business and deserve referral business," said Top of Mind CEO Bill Hayes. "Top of Mind looks forward to helping Lenders One members create meaningful customer connections with SurefireCRM's timely, creative and emotionally inspired content."

About Top of Mind Networks:

Founded in 2003, Atlanta-based Top of Mind Networks (https://www.topofmind.com) has grown from a bootstrapped post-close, follow-up solution into the leading CRM/marketing automation firm in the mortgage industry. Their Surefire platform is widely regarded as the gold standard in enterprise CRM, automating best practice throughout a borrower's prospect-to-repeat-customer lifecycle.

About Lenders One(r) Cooperative:

Lenders One (https://lendersone.com/) was established in 2000 as a national alliance of independent mortgage bankers, correspondent lenders and suppliers of mortgage products and services. Participants on the Lenders One platform originated approximately $280 billion of mortgages during 2018, collectively ranking as one of the largest retail mortgage entities in the U.S. Lenders One is managed by a subsidiary of Altisource Portfolio Solutions S.A.

*LOGO link for media: https://www.Send2Press.com/300dpi/19-1230s2p-topofmind-logo-300dpi.jpg

@mortgagecrm @lendersone #WeAreL1 #CoopsAreCooler

Related link: https://www.topofmind.com/

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IDS Expands Help Center to Improve Mortgage Doc Prep Customer Service

SALT LAKE CITY, Utah -- Mortgage document preparation vendor International Document Services, Inc. (IDS), announced it has opened a comprehensive, digital help center in its continuing efforts to enhance client support. The help center is part of Zendesk, a customer service platform IDS converted to in May 2019 to streamline the support process.

"Expanding our help center allows our team to communicate better and quicker internally and with our clients. It also provides our clients the opportunity to clearly see what is happening with their support requests, as well as easy access to all IDS resources," said IDS Vice President and General Manager Mark Mackey.

The help center allows customers to submit client support requests and see content and updates related to the submitted request. Additionally, clients can explore IDS content including FAQs, release notes, the state disclosure matrix and compliance updates. Internally, IDS Client Support representatives are able to tag old tickets by topic for easy sorting and reference, creating an ever-growing repository of common support questions to enable faster support resolution.

"Top-tier customer service has always been a pillar of strength for IDS, and as we continue to grow, our team decided that we needed to implement new tools to ensure that our growth never impacts response times on client requests and concerns," said IDS Operations Director David Clement. "Since switching our customer service portal to Zendesk, our clients have had access to a streamlined platform, and the new help center will only enhance and expand that experience."

About IDS, Inc.

IDS, a Reynolds and Reynolds company, was founded in 1986 in Salt Lake City, Utah, and is a nationwide provider of mortgage documents and compliance. IDS services include eSignatures, closing documents, initial disclosures, document fulfillment and integration with leading loan origination systems and eClosing platforms. The IDS flagship doc prep solution, idsDoc, is recognized in the industry for its ability to be customized to meet specific lender needs, particularly in regards to major industry compliance changes.

Learn more: https://info.idsdoc.com/

Related link: https://info.idsdoc.com/

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