Networks and Encryption

SYNC Technologies Declares 2004 Project a Success – Completes Customer Service System for Detroit Water & Sewerage Dept.

Author: SYNC Technologies
Dateline: Wed, 05 Jan 2005

freeNewsArticles Story Summary: “DETROIT, MI /Send2Press Newswire/ -- SYNC Technologies, Inc. declares 2004 a successful year with the completion of the new Customer Billing and Management System (CBMS). The system was cutover without incident for the nation's third largest water utility, the Detroit Water & Sewerage Department (DWSD). The project not only replaced an antiquated legacy system, but also SYNC completed the implementation on schedule and on budget. DWSD had so much confidence in the SYNC Project Team that they launched the system on the busiest day of the month in 2004.”



A R T I C L E:

DETROIT, MI /Send2Press Newswire/ -- SYNC Technologies, Inc. declares 2004 a successful year with the completion of the new Customer Billing and Management System (CBMS). The system was cutover without incident for the nation's third largest water utility, the Detroit Water & Sewerage Department (DWSD). The project not only replaced an antiquated legacy system, but also SYNC completed the implementation on schedule and on budget. DWSD had so much confidence in the SYNC Project Team that they launched the system on the busiest day of the month in 2004.

The new system enhances the customer service billing and related processes, making them much more efficient and cost-effective. The list of improvements over the former system is impressive; the new billing system improves all phases of customer service and contact management including a much easier to read bill for DWSD's customers. Along with CBMS, SYNC Technologies is in the midst of the IVR (interactive voice recognition) installation in DSWD customer service call center. This new call center component will allow customers to call, and using self-service options, receive information concerning their accounts via telephone.

"The Board of Water Commissioners is exceptionally pleased with the work provided by SYNC Technologies in implementing our billing system," said Mary Blackmon, President, Board of Commissioners. "The system has made it much easier for our customers to understand their bill, and has been the answer for what the customers have asked for over a decade now." Sync also implemented an ACD (automated call distribution) system that assisted in monitoring the routing and call handling for the customer service center.

Founded in 1988, SYNC Technologies is a customer-driven provider of highly professional services in the Information Technology field. SYNC is Detroit-based, family/minority-owned business enterprise that helps its clients define and implement the use of cutting-edge, high-quality and cost-effective solutions for their Information Technology needs. "We were asked by the Detroit Water & Sewerage Department to use advanced object oriented modeling techniques for this project," said SYNC President Donna Stallings, "It's the first time the City of Detroit has ever used object oriented modeling and as we move forward with the opening of our new office in Atlanta, we look forward to bringing innovative concepts such as this to a broader customer base." SYNC technologies served as the prime contractor and project manager for this integration. The Customer Billing and Management System serves as a model for major metropolitan cities.

"SYNC did an outstanding job of project managing and implementing the new CBMS system. Sync was attentive to our needs, focused and driven in finding solutions to better bridge our overall operations," expressed Gary Watkins, DWSD Manager of Commercial Operations.

"We wanted a system that offered improved billing and the increased capability to collect revenue from delinquent customers," comments James George, Assistant Director, DSWD.

In return, SYNC, after an exhaustive evaluation process recommended sub contractor Systems & Software based out of Vermont, primarily for the applicability of their enQuesta Customer information system (CIS) to DWSD requirements and SYNC's methodology. But the system is also highly regarded for its flexibility to accommodate unpredictable future requirements.

"SYNC did a great job," said Victor Mercado, Director, DWSD. "The system is working. They brought it in on time and I'm happy. Their company is attentive, dedicated and responsive."

For the past 15 years, SYNC Technologies client list has grown to include the City of Detroit, Detroit Public Schools, and several nationally renowned engineering firms, as well as smaller clients such as local non-profit organizations and churches. "We treat each project and client with the highest degree of professionalism and guarantee our work" says Cliff Stallings, Vice-President and CBMS Project Manager of SYNC, "It gives us immense pleasure to declare the Customer Billing and Management System a complete success."

More information about SYNC Technologies, Inc., is available at www.synctech.com.



About The Detroit Water & Sewerage Department

The Detroit Water & Sewerage Department supplies retail water and sewer services to the City of Detroit's residential, commercial and industrial customers (between 275,000 and 300,000 active accounts). The utility also supplies wholesale water services to 125 suburban communities and wholesale sewer services to 77 suburban customers. DWSD is constantly seeking to improve service delivery to its customers through innovative methods. DWSD's water quality is among the best and its rates are among the lowest in the country.


About SYNC Technologies

SYNC Technologies is a versatile, customer-driven provider of professional services in the IT field. Certified as a Detroit-based, Women-owned, and minority-owned business enterprise, by the City of Detroit and other certifying agencies. SYNC specializes in technical project management, user training and support, web-based application development, security and object-oriented systems modeling and implementation. The corporate aim is to assist clients in defining and implementing cutting-edge, high-quality and cost-effective solutions to meet their Information Technology needs.


About Systems & Software, Inc.

Systems & Software is a leading provider of billing & customer service solutions for regulated and deregulated utilities throughout the United States. Founded in 1973, the company has focused exclusively on the utility industry. Through a proprietary implementation and support approach projects are always delivered on time and within budget. While customers focus on their key business operations, S&S is relied upon for complete technology, maintenance and software support. S&S is located in Colchester, Vermont.

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Copyright © 2005 by SYNC Technologies and Send2Press® Newswire, a service of Neotrope® - all rights reserved. Information believed accurate but not guaranteed. Sourced on: freeNewsArticles.com.

Story Title: SYNC Technologies Declares 2004 Project a Success - Completes Customer Service System for Detroit Water & Sewerage Dept.
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Networks and Encryption

Napatech Announces Multi-Gigabit Programmable Traffic Analyzer NIC

Author: Napatech Inc.
Dateline: Wed, 05 Jan 2005

freeNewsArticles Story Summary: “MOUNTAIN VIEW, CA and COPENHAGEN, Denmark /Send2Press Newswire/ -- Napatech today announced the immediate availability of the industry's first 8x1 GIGABIT PROGRAMMABLE TRAFFIC ANALYZER NETWORK INTERFACE CARD. The 8x1 Gigabit NT8FT Traffic Analyzer NIC is the most powerful and the only fully programmable traffic analyzer NIC available on the market today.”



A R T I C L E:

ARCHIVAL CONTENT

MOUNTAIN VIEW, CA and COPENHAGEN, Denmark /Send2Press Newswire/ -- Napatech (www.napatech.com) today announced the immediate availability of the industry's first 8x1 GIGABIT PROGRAMMABLE TRAFFIC ANALYZER NETWORK INTERFACE CARD. The 8x1 Gigabit NT8FT Traffic Analyzer NIC is the most powerful and the only fully programmable traffic analyzer NIC available on the market today, allowing traffic filtering at 8 Gbps. The NT8FT Traffic Analyzer NIC is based on the industry standard PCI-X interface and compliant with most platforms.

"The new Traffic Analyzer NIC enables our OEM-customers to implement fully customized HW-accelerated traffic analyzer solutions very effectively as their existing software and hardware can be fully or partly reused, and made to scale to future demands of end customers," says Thomas Jorgensen, Vice President of Sales at Napatech. "The Traffic Analyzer NIC is already deployed in production networks and proven its worth. The fully programmable platform provides both Napatech and our customers with the ability to rapidly and continuously add features and update the solutions in the field."

The Traffic Analyzer NIC includes features like packet filtering, packet tracing and high precision time stamping all done in HW allowing packet processing at up to 8 Gbps line speeds. Systems with multiple cards will be able to support line speed on all cards and ports. The feature set includes 64 fully programmable filters, Linux driver and programming interface in source code. The 64 filters can be combined with Boolean operations. Another key feature is high precision time stamping.

The NIC is capable of making up to 1 billion filter lookups per second. Because of the flexible and effective filtering, the host application can concentrate on the specialized traffic analysis rather than on filtering and discarding irrelevant traffic.



Availability & Configurations

The Napatech products are immediately available through Napatech for OEM sales only. Pricing information can be obtained directly from Napatech.

The programmable Traffic Analyzer NIC is available in the following hardware configurations:

NT4ET 4-port electrical NIC

NT4FT 4-port optical NIC

NT8ET 8-port electrical NIC

NT8FT 8-port optical NIC

NT4E4FT 4-port electrical and 4-port optical NIC

Traffic Analyzer kit -- A development kit which provides the customer with a fully workable plug-and-play solution and test platform. The development kit contains 1 PC installed with 1 NT4E4FT (4x1G Electrical port + 4x1 G optical port NIC), Linux driver (including source code) and custom application examples plus one extra NT4E4FT Traffic Analyzer NIC.



About Napatech

Founded in 2003, Napatech is focused on programmable Ethernet adapters. The core idea is off-loading real-time traffic and payload analysis applications traditionally implemented in software or proprietary hardware. Napatech expects a huge growth in the demand for intelligent and programmable adapters as Ethernet speeds increase. The current PC architecture limits the amount of bandwidth that can be handled by the PCI bus and CPU/memory. Napatech has marketing and R&D offices in Mountain View, California and Copenhagen, Denmark.

For more information, visit www.napatech.com.

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Copyright © 2005 by Napatech Inc. and Send2Press® Newswire, a service of Neotrope® - all rights reserved. Information believed accurate but not guaranteed. Sourced on: freeNewsArticles.com.

Story Title: Napatech Announces Multi-Gigabit Programmable Traffic Analyzer NIC
• REFERENCE KEYWORDS/TERMS: , , , , Networks and Encryption, , , .

IMPORTANT NOTICE: some content which is considered "old" or "archival" may reference an event which has already occurred; some content possibly considered "advertorial" may also reference a promotion or time-limited/sensitive offering, and in all of these instances certain material may no longer be valid. For notably stale content, you should directly contact the company/person mentioned in the text (Napatech Inc.); this site cannot assist you with information about products/services mentioned in the news article, nor handle any complaints or other issues related to any person/company mentioned or promoted in the above text. Information believed accurate but not guaranteed as of original date of story [Wed, 05 Jan 2005 11:27:00 GMT].

USE THIS CONTENT FOR FREE: To use this content in your newspaper, broadcast outlet, news portal, blog/ezine or similar, free of cost, CLICK HERE to learn how.