Author: The Verde Group

  • Groundbreaking Verde Group White Paper Exposes Why CX Investments Often Fail

    TORONTO, Canada — The Verde Group, a leader in customer experience insights, is proud to announce the release of its latest white paper, “The Great CX Challenge: Linking Customer Experience Insights to Business Outcomes,” authored by Executive V.P., Dennis Armbruster. This comprehensive study addresses the critical disconnect between significant investments in customer experience (CX) solutions…